Strategic Customer Success Manager - Tech Solutions

SHI International Corp.; Austin (TX); On-site; USD 70,000 - 250,000; Full time

Benefits offered by this job

Medical benefits

401K

Flexible spending

Job summary

SHI International Corp. in the United States is seeking a Customer Success Manager - Microsoft to onboard customers, guide them through their product lifecycle, and drive retention and growth through strategic reviews and SME support.

The role emphasizes building strong relationships, analyzing consumption reports, aligning offerings with customer objectives, coordinating with sales and delivery teams, and ensuring a positive customer experience across engagements.

Qualifications

• Bachelor's degree or relevant work experience required.
• 2-4 years of experience in a technical, business, or sales role.
• 1+ year of experience selling Cisco products.
• Ability to travel to SHI, Partner, and Customer Events.

Responsibilities

• Onboard customers and guide them through their product or service lifecycle to ensure retention and growth
• Function as the Subject Matter Expert (SME) for specific platforms, tools, or services relevant to the role
• Plan and conduct regular Customer Success Reviews (CSRs) or meetings to review product usage, roadmaps, and customer feedback
• Interpret and analyze detailed consumption reports and provide insights for customer success and renewal strategies
• Build and maintain strong relationships with key customers and partners to ensure a positive customer experience and foster trust
• Collaborate with sales and other internal teams to align offerings with customer objectives and drive co-selling opportunities
• Provide support and direction to project teams to ensure successful delivery and synchronization of service projects
• Continuously learn and develop knowledge on new product technologies and specific offerings relevant to the role
• Manage workflow of orders and ensure timely delivery of services, working directly with customers and carriers
• Maintain effective communication with customers and internal teams through various platforms to update on status and understand upcoming needs

Skills

MS Office proficiency

Dynamics AX knowledge

Cisco technologies knowledge

Customer relationship skills

Education

Bachelor's degree or equivalent experience

Tools

Microsoft Dynamics AX

Cisco technologies

Job description

SHI International Corp. in the United States is seeking a Customer Success Manager - Microsoft to onboard customers, guide them through their product lifecycle, and drive retention and growth through strategic reviews and SME support.

The role emphasizes building strong relationships, analyzing consumption reports, aligning offerings with customer objectives, coordinating with sales and delivery teams, and ensuring a positive customer experience across engagements.