Strategic CSM: Executive Partnerships & Growth

SHI International Corp; Austin (TX); On-site; USD 57,000 - 85,000; Full time

Benefits offered by this job

Medical

Vision

Dental

401K

Flexible spending

Job summary

SHI International Corp. in Austin, TX is seeking a Customer Success Manager to act as a strategic advisor for managed services customers, ensuring measurable business outcomes from SHI's SOS offerings.

You will manage executive relationships, lead governance discussions, coordinate cross-functional teams, and drive adoption, retention, and growth, with a focus on IT Asset Management and FinOps. This role emphasizes renewals, expansions, and delivering ROI through value realization and strong

Qualifications

• Bachelor's degree in a related field or equivalent work experience.
• 5+ years in Customer Success, Account Management, or a related field.
• Experience managing executive-level customer relationships and governance reviews.
• Strong analytical and KPI-driven mindset.
• Proven ability to coordinate cross-functional teams and drive renewals.

Responsibilities

• Serve as the primary strategic point of contact for assigned customers.
• Develop executive relationships with stakeholders across business units.
• Create success plans with measurable milestones and ROI verification.
• Lead governance reviews, CORs, and executive business reviews.
• Identify expansion opportunities and coordinate with Sales and Delivery teams.

Skills

Executive relationships

Customer success

Cross-functional leadership

KPI tracking

Governance facilitation

Communication

Problem solving

Education

Bachelor's degree or equivalent

Tools

CRM systems

ITAM/FinOps tools

Job description

SHI International Corp. in Austin, TX is seeking a Customer Success Manager to act as a strategic advisor for managed services customers, ensuring measurable business outcomes from SHI's SOS offerings.

You will manage executive relationships, lead governance discussions, coordinate cross-functional teams, and drive adoption, retention, and growth, with a focus on IT Asset Management and FinOps. This role emphasizes renewals, expansions, and delivering ROI through value realization and strong