Strategic Customer Success Manager in St. Louis

South Dale Group; St. Louis (MO); On-site; USD 89,000 - 110,000; Full time

Benefits offered by this job

Health insurance

Retirement plans

Professional development opportunities

Job summary

South Dale Group, a well-established financial technology company, is seeking a dynamic Customer Success Manager in St. Louis, MO. The role focuses on ensuring client success through exceptional support and proactive relationship management within a collaborative team environment.

The position requires a Bachelor's degree in Business Administration or related field and at least 3 years of experience in a similar role. Proficiency in Microsoft Office and tools like Asana or Trello is expected.

Qualifications

• Bachelor's degree in Business Administration or related field.
• Minimum of 3 years in a similar Customer Success role.
• Strong understanding of the financial technology industry.

Responsibilities

• Ensure clients' success by providing exceptional support and addressing their needs.
• Foster long-term relationships with customers.
• Collaborate with sales and product teams to drive customer satisfaction and retention.
• Manage daily operations and coordinate tasks among team members.

Skills

Customer success

CRM software

Communication skills

Interpersonal skills

Problem solving

Education

Bachelor's degree in Business Administration

Tools

Asana

Trello

Microsoft Office Suite

CRM software

Job description

South Dale Group, a well-established financial technology company, is seeking a dynamic Customer Success Manager in St. Louis, MO. The role focuses on ensuring client success through exceptional support and proactive relationship management within a collaborative team environment.

The position requires a Bachelor's degree in Business Administration or related field and at least 3 years of experience in a similar role. Proficiency in Microsoft Office and tools like Asana or Trello is expected.