Customer Success Manager

South Dale Group; St. Louis (MO); On-site; USD 89,000 - 110,000; Full time

Benefits offered by this job

Health insurance

Retirement plans

Professional development opportunities

Job summary

South Dale Group, a well-established financial technology company, is seeking a dynamic Customer Success Manager in St. Louis, MO. The role focuses on ensuring client success through exceptional support and proactive relationship management within a collaborative team environment.

The position requires a Bachelor's degree in Business Administration or related field and at least 3 years of experience in a similar role. Proficiency in Microsoft Office and tools like Asana or Trello is expected.

Qualifications

• Bachelor's degree in Business Administration or related field.
• Minimum of 3 years in a similar Customer Success role.
• Strong understanding of the financial technology industry.

Responsibilities

• Ensure clients' success by providing exceptional support and addressing their needs.
• Foster long-term relationships with customers.
• Collaborate with sales and product teams to drive customer satisfaction and retention.
• Manage daily operations and coordinate tasks among team members.

Skills

Customer success

CRM software

Communication skills

Interpersonal skills

Problem solving

Education

Bachelor's degree in Business Administration

Tools

Asana

Trello

Microsoft Office Suite

CRM software

Job description

South Dale Group, a well-established company in the financial technology sector, is seeking a dynamic Customer Success Manager in St. Louis, MO. This full-time position offers an attractive compensation package.

As a Customer Success Manager, you will ensure clients' success by providing exceptional support, addressing their needs, and fostering long-term relationships. You will collaborate with sales and product teams to drive customer satisfaction and retention.

You will join a vibrant team in St. Louis, MO, working in a collaborative and innovative environment. Our office is centrally located, providing easy access to amenities and public transportation.

The annual salary range for this position is between $89,000 and $109,798, providing a competitive compensation package. The role involves managing daily operations, coordinating tasks among team members, and ensuring the smooth functioning of the workplace. Candidates should be proficient in using office software such as Microsoft Office Suite, and have a strong understanding of project management tools like Asana or Trello. The position requires a bachelor's degree in a relevant field, typically Business Administration or a related discipline, and a minimum of 3 years of experience in a similar role. Additional benefits, while not specified, may include health insurance, retirement plans, and professional development opportunities.

To excel in this role, you should have a proven track record in customer success, with a strong understanding of the financial technology industry. You should be an excellent communicator, with strong interpersonal and problem-solving skills. Experience in CRM software and a customer-centric mindset are essential.

Ensure customer satisfaction, collaborate with sales and product teams, address client needs, foster long-term relationshipsProven track record in customer success, strong communication skills, CRM software experience, customer-centric mindset