Customer Success Manager

Forge Advanced Partners; Kansas City (MO); Hybrid; USD 60,000 - 82,000; Full time

Benefits offered by this job

Flexible schedule

Remote work options

Job summary

Forge Advanced Partners in Kansas City, MO seeks a Customer Success Manager to be the primary liaison for customers, ensuring they maximize value from our software and have a positive experience. You will collaborate with sales and support teams in a fast-paced, team-oriented environment in or near Kansas City.

With a salary range of $60,000 to $82,362, the role offers flexible work arrangements including remote/hybrid options.

Qualifications

• Bachelor's degree in Business, Marketing, or related field.
• Minimum 3 years of experience in customer success, customer support, or a related role.
• Excellent communication and interpersonal skills.
• Willingness to travel up to 20% of the time.

Responsibilities

• Build and maintain strong relationships with our customers.
• Ensure customers are successfully using our software and achieving their goals.
• Provide exceptional support and guidance to our customers.
• Identify and address customer pain points and opportunities for improvement.
• Collaborate with our sales and product teams to drive customer success.
• Track and report on customer success metrics and KPIs.
• Stay up-to-date with industry trends and best practices in customer success.
• Participate in cross-functional projects and initiatives.

Skills

Communication

Interpersonal skills

Organizational skills

Problem solving

Team player

CRM familiarity

Data analysis

Education

Bachelor's degree in Business/Marketing or related field

Tools

CRM software

Data analysis tools

Job description

Forge Advanced Partners, a Kansas City, MO-based software company, seeks a Customer Success Manager to join our team. This full-time position offers a salary range of $60,000 to $82,362.

As a Customer Success Manager, you'll act as the primary point of contact for our customers, ensuring they maximize the value of our software and have a positive experience.

You'll collaborate closely with our sales and support teams in a dynamic, team-oriented environment, based in Kansas City, MO. This role involves regular interaction and coordination with both teams to ensure seamless customer experiences and effective sales strategies. You'll participate in team meetings, brainstorming sessions, and collaborative projects, fostering a culture of open communication and mutual support. Your contributions will directly impact the success of our sales and support initiatives, as you work together to achieve common goals and drive the company forward.

The compensation package for this role offers a salary range starting at $60,000 and reaching up to $82,362, providing a clear path for career growth and financial stability. In addition to the competitive salary, the package includes flexible work arrangements, allowing employees to tailor their work schedules to their personal and professional needs. This flexibility can include remote work options, adjusted hours, or a hybrid work model, depending on the company's policies and the employee's role. The flexible work arrangements are designed to enhance work-life balance and accommodate the diverse needs of the workforce.

To excel in this role, you should have a minimum of 2 years of experience in customer success or a related field, strong communication skills, and a passion for helping others.

Responsibilities:

• Build and maintain strong relationships with our customers.
• Ensure customers are successfully using our software and achieving their goals.
• Provide exceptional support and guidance to our customers.
• Identify and address customer pain points and opportunities for improvement.
• Collaborate with our sales and product teams to drive customer success.
• Track and report on customer success metrics and KPIs.
• Stay up-to-date with industry trends and best practices in customer success.
• Participate in cross-functional projects and initiatives.

Qualifications:

• Bachelor's degree in Business, Marketing, or a related field.
• Minimum 3 years of experience in customer success, customer support, or a related role.
• Excellent communication and interpersonal skills.
• Strong organizational and problem-solving skills.
• Ability to work independently and as part of a team.
• Familiarity with CRM software and data analysis tools.
• Passion for technology and a customer-centric approach.
• Willingness to travel up to 20% of the time.