Strategic Client Success & Growth Manager

Forward Slash Technology

St. Louis (MO)

On-site

USD 90,000 - 120,000

Full time

14 days+

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Job summary

Forward Slash Technology, a St. Louis-based IT and cybersecurity services provider, seeks a Client Success and Relationship Manager to oversee assigned client relationships and ensure service alignment with contracts and strategic goals.

The role emphasizes managing SLAs, contract renewals, and executive-level communications. You will collaborate with Service Desk, Engineering, Projects, and Leadership to drive technology adoption and client retention.

Qualifications

Bachelor's Degree in Business Administration, Information Technology, Communications, or related field (or equivalent experience).
Minimum five (5) years of client-facing account management, customer success, or business relationship management experience.
Minimum three (3) years of experience within a Managed Services Provider (MSP) or technology services organization.
Strong understanding of managed services, cybersecurity, cloud solutions, and technology lifecycle planning.
Experience managing client contracts, service level agreements, and executive relationships.
Strong business communication, presentation, and negotiation skills.

Responsibilities

Serve as the primary business contact for assigned client accounts and develop trusted advisor relationships.
Own SLA governance and report performance metrics monthly with Service Desk leadership.
Manage contract renewals, service amendments, and agreement modifications.
Lead Monthly Service Reviews and Quarterly Business Reviews focusing on service performance and cybersecurity posture.
Monitor client satisfaction and drive continuous improvement in the client experience.
Identify opportunities for account growth through strategic technology planning and executive collaboration.