Strategic Customer Success Manager II | Remote

Egnyte; United States; À distance; USD 70 000 - 80 000; Plein temps

Avantages offerts par ce poste

Competitive salary

Flexible hours

401(k) with company match

HSA & FSA options

Parental leave

Résumé du poste

Egnyte is seeking a Customer Success Manager II to scale adoption and retention for strategic accounts across the US from a remote position. You will build strong relationships, monitor health metrics, and drive value with data-driven guidance.

Responsibilities include onboarding, coordinating with sales and product teams, and delivering proactive support to ensure customer outcomes and renewals. The role emphasizes collaboration, initiative, and continuous learning in a dynamic, high-growth

Qualifications

• 3+ years of relevant industry experience.
• Bachelor’s degree from an accredited college or university.

Responsabilités

• Onboard new customers and drive successful adoption using best practices.
• Monitor customer health metrics and coordinate timely resolutions with teams.
• Collaborate with account managers to plan deployment and adoption strategies.
• Provide post-onsell resources and drive time-to-value for features.
• Forecast risks and opportunities across the customer lifecycle.

Connaissances

3+ years experience

Customer service

Curious learner

Entrepreneurial

Team player

Data analysis

Bachelor's degree

Formation

Bachelor's degree

Outils

Spreadsheets

BI tools

Reports

Description du poste

Egnyte is seeking a Customer Success Manager II to scale adoption and retention for strategic accounts across the US from a remote position. You will build strong relationships, monitor health metrics, and drive value with data-driven guidance.

Responsibilities include onboarding, coordinating with sales and product teams, and delivering proactive support to ensure customer outcomes and renewals. The role emphasizes collaboration, initiative, and continuous learning in a dynamic, high-growth