Client Success Specialist - Hybrid Role

Corporation Service Company; Wilmington (DE); Hybrid; USD 42,000 - 62,000; Full time

Benefits offered by this job

Hybrid work model

Training and mentorship

Career growth opportunities

Job summary

Corporation Service Company in Wilmington, Delaware is seeking a Customer Service Specialist to support our global B2B clients in technology and web services. You will be the primary contact for inquiries about CSC’s internet products and services, resolving issues and guiding customers to secure their domain portfolios.

The role emphasizes quick problem-solving, collaboration with internal teams, and maintaining high customer satisfaction reflected in our NPS.

Qualifications

• Experience in a customer-centric environment
• Strong written and verbal communication skills
• Ability to think critically and provide solutions
• Proficiency with MS Office (Excel, Word, Outlook)
• Able to learn new technology and adapt quickly
• Excellent multitasking and prioritization under pressure
• Ability to work independently and as part of a team
• Attention to detail and quality results
• Direct, open, and honest communication with clients
• Bilingual skills are a plus

Responsibilities

• Respond promptly to client inquiries via chat, telephone, and email
• Manage a portfolio of domain names and digital assets
• Resolve inquiries and troubleshoot issues
• Escalate unresolved issues to appropriate teams
• Develop deep knowledge of CSC services and industry changes
• Collaborate with DBS teams on client brand launches

Skills

Customer-centric

Communication

Critical thinking

MS Office

Adaptability

Prioritization

Teamwork

Attention to detail

Direct communication

Bilingual

Tools

MS Excel

MS Word

MS Outlook

Job description

Corporation Service Company in Wilmington, Delaware is seeking a Customer Service Specialist to support our global B2B clients in technology and web services. You will be the primary contact for inquiries about CSC’s internet products and services, resolving issues and guiding customers to secure their domain portfolios.

The role emphasizes quick problem-solving, collaboration with internal teams, and maintaining high customer satisfaction reflected in our NPS.