Strategic Customer Success Manager (Hybrid, Profit Sharing)

Organized Living, Inc.; Cincinnati (OH); Hybrid; USD 65,000 - 95,000; Full time

Benefits offered by this job

Competitive salary

Profit-sharing program

Medical, dental, and vision insurance

Short-term disability coverage

401(k) with company match

Paid time off and company holidays

Hybrid work schedule

Job summary

Organized Living, Inc. is seeking a Customer Success Manager to grow a dealer portfolio and drive revenue, retention, and software adoption. The role collaborates with outside sales, marketing, and operations to execute growth strategies and expand market share.

Responsibilities include product demos, onboarding, and ongoing training to maximize customer value. The ideal candidate has 5+ years in customer success or B2B sales and strong relationship-building skills.

Qualifications

• Bachelor's degree in Business, Marketing, or related field preferred.
• Five or more years of experience in Account Management, Inside Sales, Customer Success, or B2B sales.

Responsibilities

• Manage and grow an assigned portfolio of dealer accounts, achieving sales, retention, and growth objectives.
• Proactively generate sales through outbound customer engagement, account reviews, business development, and strategic account planning.
• Qualify, distribute, and follow up on company-generated leads and project opportunities, partnering with dealers to maximize engagement.
• Build and strengthen relationships with dealers, builders, contractors, architects, general contractors, and other industry partners to increase dealer growth and Organized Living sales.
• Develop MultiFamily business opportunities by identifying projects and securing placement on ITB lists.
• Identify opportunities to upsell, cross-sell, and expand customer participation across Organized Living's product lines, programs, and software platform.

Skills

Communication skills

Presentation skills

Negotiation

Relationship-building

Time management

Organizational skills

Self-motivation

Education

Bachelor's degree in Business/Marketing or related field

Tools

CRM systems

Microsoft Office

Job description

Organized Living, Inc. is seeking a Customer Success Manager to grow a dealer portfolio and drive revenue, retention, and software adoption. The role collaborates with outside sales, marketing, and operations to execute growth strategies and expand market share.

Responsibilities include product demos, onboarding, and ongoing training to maximize customer value. The ideal candidate has 5+ years in customer success or B2B sales and strong relationship-building skills.