Strategic CSM for Key Accounts (Hybrid)

Appfolio; Chicago (IL); Hybrid; USD 114,000 - 143,000; Full time

Benefits offered by this job

Hybrid work model

Job summary

AppFolio is seeking a Strategic Customer Success Manager to own the success of a portfolio of its largest accounts within the Revenue Organization. You will be the trusted advisor to executive stakeholders, driving measurable ROI on the AppFolio RPM platform.

Partner with TAMs and Sales to design solutions, educate on platform adoption, and grow revenue through renewals and expansions. This role supports a hybrid work model and requires travel as needed.

Qualifications

• 6-8 years in customer success, account management, sales, or related role in Enterprise SaaS or similar industry.
• Proven track record with strategic, relationship-driven accounts and senior stakeholders.
• Ability to work both collaboratively and independently in a fast-paced environment.

Responsibilities

• Own the success of a portfolio of large, high-value accounts within AppFolio's Revenue Organization.
• Build relationships with owners, VPs, and directors; translate business goals into technology-driven strategies on the AppFolio platform.
• Lead business reviews focused on ROI, adoption, renewal timing, and expansion opportunities.
• Collaborate with TAMs and account pods to design solutions and drive value for customers.

Skills

Customer relationship management

Executive communication

Cross-functional collaboration

Data-driven decision making

Strategic planning

Education

Bachelor's degree

Tools

Vitally

Salesforce

Google Suite

Job description

AppFolio is seeking a Strategic Customer Success Manager to own the success of a portfolio of its largest accounts within the Revenue Organization. You will be the trusted advisor to executive stakeholders, driving measurable ROI on the AppFolio RPM platform.

Partner with TAMs and Sales to design solutions, educate on platform adoption, and grow revenue through renewals and expansions. This role supports a hybrid work model and requires travel as needed.