Strategic Customer Success Manager — Hybrid NYC

think-cell Software GmbH; New York (NY); Hybrid; USD 130,000 - 160,000; Full time

Job summary

think-cell Software GmbH is seeking a strategic and customer-centric Customer Success Manager to oversee a portfolio of strategic global customers. You will act as a trusted advisor to senior stakeholders, driving retention, expansion, and long-term customer success across high-value accounts.

You will own relationships, drive renewals and upsells, and align product usage with business goals. This role requires strong executive presence, collaboration across teams, and a passion for delivering

Qualifications

• Bachelor’s or Master’s in Business or related field.
• 3–6 years of strategy consulting or management consulting in high-growth tech.
• Experience navigating large, complex customers and partnering with executives.
• Excellent relationship-building and proactive engagement.
• Strong communication and ability to navigate customer organizations.

Responsibilities

• Own a portfolio of think-cell’s most strategic accounts.
• Serve as primary relationship owner for renewals and upsells, driving retention and growth.
• Partner with champions and executive sponsors to drive product adoption and uncover new use cases.
• Lead executive business reviews, track adoption metrics, and align on success plans.
• Monitor account health and mitigate churn through value delivery and deep engagement.

Skills

Strategic thinking

Customer relationships

Executive communication

Stakeholder management

Cross-functional collaboration

Education

Business degree

MBA (optional)

Tools

Salesforce

Outreach.io

Job description

think-cell Software GmbH is seeking a strategic and customer-centric Customer Success Manager to oversee a portfolio of strategic global customers. You will act as a trusted advisor to senior stakeholders, driving retention, expansion, and long-term customer success across high-value accounts.

You will own relationships, drive renewals and upsells, and align product usage with business goals. This role requires strong executive presence, collaboration across teams, and a passion for delivering