Strategic Customer Success Manager | Hybrid/Onsite 4 days

Storm2; New York (NY); On-site; USD 140,000 - 170,000; Full time

Job summary

Storm2 is seeking a Customer Success Manager to own post-sale relationships and guide customers through implementation and onboarding. You will work closely with Sales, Product, and Customer Success teams while occasionally participating in pre-sales and sales cycles.

The role emphasizes a consultative, hands-on partnership with customers. The ideal candidate brings experience in customer success or related post-sales fields, with a willingness to move from services into technology and to build

Qualifications

• 3–8 years of experience in Customer Success, Professional Services, Implementation or Post-Sales.
• Big 4 background is highly attractive.
• CFO/accounting background also considered.
• Looking for candidates who want to move from services into technology.

Responsibilities

• Own customer relationships post-sale.
• Support implementation and onboarding.
• Partner closely with Sales, Product, and Customer Success teams.
• Participate in pre-sales and sales cycles when needed.
• Serve as a highly consultative, hands‑on customer partner.

Skills

Customer success experience

Implementation

Post-sales

Cross-functional collaboration

Job description

Storm2 is seeking a Customer Success Manager to own post-sale relationships and guide customers through implementation and onboarding. You will work closely with Sales, Product, and Customer Success teams while occasionally participating in pre-sales and sales cycles.

The role emphasizes a consultative, hands-on partnership with customers. The ideal candidate brings experience in customer success or related post-sales fields, with a willingness to move from services into technology and to build