Remote Senior Director, Customer Success — Healthcare

Storm3; Spring (TX); Remote; USD 170,000 - 210,000; Full time

Benefits offered by this job

401(k) retirement savings plan

Medical, dental and vision coverage

Paid time off and holidays

Flexible working hours

Pet care coverage

Employee assistance programme anddis#

Job summary

Storm3 is seeking a Senior Executive Director of Customer Success to lead major enterprise healthcare accounts, manage complex implementations and drive measurable outcomes. You will sit at the center of the customer relationship, aligning Product, Engineering, and Operations to deliver value and growth.

You will own the post-sale journey, nurture executive relationships, and collaborate with cross-functional teams to expand adoption and renewals across hospitals and healthcare practices.

Qualifications

• 10+ years in Customer Success, client services or another senior customer-facing role.
• Experience managing complex enterprise healthcare accounts.
• Track record of growing revenue within existing customer base.
• Strong knowledge of healthcare revenue cycle operations.
• Experience leading complex technology implementations and healthcare integrations.

Responsibilities

• Lead the entire post-sale journey from onboarding to renewal and expansion.
• Build trusted relationships with executive, operational and technical stakeholders across hospitals and practices.
• Manage strategic enterprise accounts and be the senior point of contact for each customer.
• Create account plans that drive outcomes and identify upsell opportunities.
• Demonstrate value through financial results, performance metrics and SLA delivery.
• Lead integrations with EMR, EHR, RIS, LIS and other healthcare platforms.

Skills

Executive leadership

Healthcare CS

Enterprise account mgmt

Revenue growth

Cross-functional collaboration

Client relationship building

Job description

Storm3 is seeking a Senior Executive Director of Customer Success to lead major enterprise healthcare accounts, manage complex implementations and drive measurable outcomes. You will sit at the center of the customer relationship, aligning Product, Engineering, and Operations to deliver value and growth.

You will own the post-sale journey, nurture executive relationships, and collaborate with cross-functional teams to expand adoption and renewals across hospitals and healthcare practices.