Strategic Customer Success Manager — Growth & Upsell

DE Shaw; Peoria (IL); On-site; USD 85,000 - 120,000; Full time

Benefits offered by this job

Growth coaching

Flexible benefits

Job summary

DE Shaw needs a deeply-bought-in Customer Success Manager who treats Initiative and Kustomer as the two halves of one growth engine. With 6 years of sales marketing experience, you'll own key initiatives, partner with the team, and grow a Peoria-based book of business, earning $85,000 - $120,000 annually.

The role requires leadership in territory planning, cross-functional collaboration, and data-driven outreach, with a focus on delivering measurable growth and customer success in a fast-paced

Qualifications

• 6+ years of sales and marketing experience.
• Detail-oriented with strong organizational skills.
• Ability to prioritize under pressure in a fast-paced market.
• Excellent written and verbal communication across channels.
• Proven cross-functional collaboration with teams.

Responsibilities

• Present a territory plan to the team that can be executed.
• Support managers with prospecting and follow-up strategy.
• Own the handoff document linking NPS and CRM.
• Draft cold-outreach copy for manager buyers.
• Exchange weekly notes with product on buyer requests.
• Pitch upsells that feel like value adds, not invoices.
• Sell the roadmap with deadlines, not just features.
• Read intent data and route Peoria hot leads first.

Skills

Sales marketing experience

Attention to detail

Prioritization under pressure

Clear communication

Cross-functional collaboration

Time management

People skills

Proactive initiative

Tools

Kustomer

CRM software

Job description

DE Shaw needs a deeply-bought-in Customer Success Manager who treats Initiative and Kustomer as the two halves of one growth engine. With 6 years of sales marketing experience, you'll own key initiatives, partner with the team, and grow a Peoria-based book of business, earning $85,000 - $120,000 annually.

The role requires leadership in territory planning, cross-functional collaboration, and data-driven outreach, with a focus on delivering measurable growth and customer success in a fast-paced