Strategic Customer Success Manager — Growth & Onboarding

jobr.pro; New York (NY); On-site; USD 90,000 - 110,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Food provided six times a week

Gym membership

Commuter benefits

Relocation assistance

Take what you need paid time off

$1,000 stipend for learning

Tech equipment

Job summary

jobr.pro is seeking a Customer Success professional to join our NYC office. In this role, you will work closely with clients to ensure their success using Rilla's sales coaching software, encompassing onboarding, relationship-building, and data-driven growth strategies.

The ideal candidate has experience in customer success management and a strong drive to learn and adapt quickly. Compensation includes a base salary of $90,000-$110,000, with significant upside potential and a comprehensive benefits package.

Qualifications

• Experience in customer success management, project management, or operations.
• Excellent communication skills.
• Ability to learn and adapt quickly.

Responsibilities

• Facilitate smooth onboarding for customers.
• Build strong client relationships and empathy.
• Drive customer account growth through data storytelling.
• Coordinate with Account Managers for upsell opportunities.

Skills

Customer obsessiveness

Communication skills

Intrinsic drive and hustle

Ability to learn quickly

Tools

G Suite

Slack

Hubspot

Mixpanel

Planhat

Job description

jobr.pro is seeking a Customer Success professional to join our NYC office. In this role, you will work closely with clients to ensure their success using Rilla's sales coaching software, encompassing onboarding, relationship-building, and data-driven growth strategies.

The ideal candidate has experience in customer success management and a strong drive to learn and adapt quickly. Compensation includes a base salary of $90,000-$110,000, with significant upside potential and a comprehensive benefits package.