Strategic Customer Success Manager — Growth & Retention

Radix Software, Inc; Scottsdale (AZ); Hybride; USD 85 000 - 120 000; Plein temps

Avantages offerts par ce poste

Medical, dental, vision coverage

Unlimited PTO

Pre-IPO equity

Performance bonus

Learn from the best

Build category-defining products

Résumé du poste

Radix Software, Inc. is seeking a Customer Success Manager in Scottsdale, AZ to partner with customers through onboarding, adoption, and renewal. You will drive product usage, conduct business reviews, and educate customers via training and webinars while monitoring health metrics and reducing churn.

You will also identify expansion opportunities and relay feedback to Product to shape future enhancements. In this role you will collaborate with Sales, Product, Support, and Leadership to ensure

Qualifications

• 2+ years of experience in Customer Success or related role within SaaS/technology environment.
• Strong relationship-building and advisory capabilities across multiple organizational levels.
• Exceptional verbal, written, presentation, and interpersonal communication skills.
• Analytical mindset with a data-driven approach to customer outcomes.
• Familiarity with CS metrics including Health Scores, NPS, Churn Rate, Retention, and NRR.
• Experience managing customer renewals and identifying growth opportunities.
• Proficiency with CRM and CS platforms such as Salesforce, Gainsight, HubSpot.
• Ability to manage multiple customer relationships with high service level.
• Bachelor's degree preferred.

Responsabilités

• Onboard new customers and guide early value realization with the Radix platform.
• Drive product adoption and engagement through reviews, trainings, and webinars.
• Monitor health metrics and proactively identify risks and opportunities.
• Build trusted advisor relationships with customer stakeholders across org levels.
• Own the renewal lifecycle and secure long-term retention.
• Identify and pursue expansion through upselling and cross-selling Radix solutions.
• Capture feedback and partner with Product to influence enhancements and roadmap.
• Collaborate with Sales, Product, Support, and Executives to deliver exceptional experience.
• Contribute to churn reduction, net revenue retention, and customer growth.

Connaissances

Relationship-building

Communication

Data-driven decision making

CRM platforms

Multi-stakeholder management

Cross-functional collaboration

SaaS/tech experience

Renewals & upsell

Business acumen

Formation

Bachelor's degree in Business, Communications, Marketing, or related field

Outils

Salesforce

Gainsight

HubSpot

Description du poste

About Radix
Radix is revolutionizing how the multifamily world makes decisions. From investment to divestment, and everything in between, Radix brings data transparency, market intelligence, and acquisition modeling into a seamless ecosystem that turns the industry's best insights into confident decisions.

What You Will Be Part Of

As a Customer Success Manager, you will serve as a strategic partner to Radix customers, helping them achieve their business objectives through successful adoption of our platform. You will own the customer journey from onboarding through renewal, ensuring clients realize measurable value while building long-term, trusted relationships.

This role sits at the intersection of Product, Sales, Support, and Leadership teams, acting as the voice of the customer and helping drive customer retention, satisfaction, and growth. You will play a critical role in maximizing customer lifetime value, reducing churn, and identifying opportunities to expand partnerships across our customer base.

What You Will Achieve

• Guide new customers through onboarding, implementation, training, and early value realization to ensure a successful start with the Radix platform.

• Drive product adoption and customer engagement by conducting regular business reviews, strategic check-ins, training sessions, and educational webinars.

• Monitor customer health metrics and proactively identify risks, opportunities, and engagement trends to improve customer outcomes.

• Build trusted advisor relationships with customer stakeholders, aligning platform capabilities to their business objectives and success goals.

• Own the customer renewal lifecycle, partnering with customers to secure long-term retention and continued value realization.

• Identify and pursue expansion opportunities through upselling and cross-selling appropriate Radix solutions and services.

• Advocate for customers internally by capturing feedback, surfacing customer needs, and partnering with Product teams to influence future enhancements and roadmap priorities.

• Collaborate closely with Sales, Product, Support, and Executive stakeholders to deliver an exceptional customer experience throughout the customer lifecycle.

• Contribute to key business objectives including customer satisfaction, churn reduction, net revenue retention, and customer growth.

What Makes You a Strong Fit

• 2+ years of experience in Customer Success, Account Management, Client Services, Technical Support, or a related customer-facing role within a SaaS or technology environment.

• Strong relationship-building skills with the ability to become a trusted advisor to customers at multiple organizational levels.

• Exceptional verbal, written, presentation, and interpersonal communication skills.

• Analytical mindset with experience using data to drive customer outcomes and business decisions.

• Familiarity with customer success metrics including Customer Health Scores, Net Promoter Score (NPS), Churn Rate, Customer Retention, and Net Revenue Retention (NRR).

• Experience managing customer renewals and identifying growth opportunities within an existing customer portfolio.

• Proficiency with CRM and customer success platforms such as Salesforce, Gainsight, HubSpot, or similar tools.

• Ability to manage multiple customer relationships simultaneously while maintaining a high level of service and attention to detail.

• Strong cross-functional collaboration skills and experience working with Product, Sales, and Support teams.

• Bachelor's degree in Business, Communications, Marketing, or a related field preferred.

Why You Will Love Working Here

• Comprehensive Benefits

  • Medical, dental and vision coverage designed to support your wellbeing.

• Uncapped Paid Time Off

  • We trust you to take the time you need to recharge and do your best work.

• Pre-IPO Equity

  • Meaningful ownership with the potential to grow right alongside Radix.

• Performance Bonus

  • Rewarded for the impact you drive, not just tasks completed.

• Learn From the Best

  • Work shoulder-to-shoulder with industry experts, innovative operators, and leaders shaping the future of multifamily.

• Build Category-Defining Products

  • Join us during a high-velocity, post–Series A growth stage where your ideas influence the market, not just the roadmap.

Radix does not accept unsolicited resumes or candidate submissions from staffing or recruiting agencies. We do not engage external agencies for hiring and will not be responsible for any fees associated with unsolicited submissions.