Impactful Mid-Market Customer Success Manager

Openkrill; United States; Remote; USD 130,000 - 150,000; Full time

Benefits offered by this job

Unlimited PTO

Medical, dental, and vision coverage

401k matching

Paid holidays

Volunteer time off

Paid parental leave

Remote work stipend

Job summary

Radicle Health is seeking a dynamic Manager, Customer Success to lead a team of Customer Success Managers and drive customer satisfaction, retention, and expansion. You will set strategy, remove obstacles, and foster a high-performing, customer-centric team in a fast-paced, mission-driven environment.

You will own renewals, upsell, and cross-functional collaboration across Training, Implementation, Billing, and Support, with a focus on decreasing churn and expanding overall account health.

Qualifications

• 5+ years of experience in customer success or a related field.
• At least 3 years in a leadership role.
• Experience leading renewal, add-on, and upsell strategies.
• Proficiency with Salesforce or other CRM systems.

Responsibilities

• Provide leadership, coaching, and development to a team of CSMs.
• Act as an executive sponsor for key accounts and manage escalations.
• Use customer and internal data to improve the customer experience.
• Collaborate with Training, Implementation, Billing, and Support teams.
• Oversee renewal processes and forecast accurately.
• Lead net revenue retention and upsell outcomes across the portfolio.
• Attend industry conferences for promotional purposes.

Skills

Leadership

Customer success

Account management

Renewal strategies

Data-driven decisions

Cross-functional collaboration

Education

Bachelor's degree or equivalent

Tools

Salesforce

Job description

Radicle Health is seeking a dynamic Manager, Customer Success to lead a team of Customer Success Managers and drive customer satisfaction, retention, and expansion. You will set strategy, remove obstacles, and foster a high-performing, customer-centric team in a fast-paced, mission-driven environment.

You will own renewals, upsell, and cross-functional collaboration across Training, Implementation, Billing, and Support, with a focus on decreasing churn and expanding overall account health.