Remote Customer Success Manager: Mid-Market Growth

Radicle Health; United States; Remote; USD 90,000 - 130,000; Full time

Benefits offered by this job

Unlimited PTO

Health insurance

401k matching

Paid holidays

Volunteer time off

Paid parental leave

Job summary

Radicle Health is seeking a dynamic Manager, Customer Success to lead and develop a team of Customer Success Managers, building strong partnerships with customers and expanding impact across our human services software portfolio.

This leadership role drives customer satisfaction and retention by setting strategy, coaching managers, and partnering with Training, Implementation, Billing, and Support to deliver seamless service and renewals.

Qualifications

• 5+ years of experience in customer success or related field.
• At least 3 years in a leadership role.
• Proven track record in renewal, add-on, and upsell strategies.
• Experience with CRM systems, preferably Salesforce.
• Strong communication and relationship-management skills.

Responsibilities

• Provide leadership, coaching, and development to a team of CSMs.
• Act as executive sponsor for key accounts and escalate as needed.
• Use data to inform and implement customer experience improvements.
• Collaborate with Training, Implementation, Billing, and Support to deliver seamless service.
• Oversee end-to-end renewal process and forecast accurately.
• Drive net revenue retention and upsell outcomes across portfolios.
• Attend industry events as a representative of Radicle Health.

Skills

Leadership

Salesforce

Renewals

Data analytics

Cross-functional

Job description

Radicle Health is seeking a dynamic Manager, Customer Success to lead and develop a team of Customer Success Managers, building strong partnerships with customers and expanding impact across our human services software portfolio.

This leadership role drives customer satisfaction and retention by setting strategy, coaching managers, and partnering with Training, Implementation, Billing, and Support to deliver seamless service and renewals.