Strategic Customer Success Manager: SaaS Growth & Renewals

Radix; Scottsdale (AZ); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

Medical coverage

Dental & Vision

Uncapped PTO

Equity potential

Performance bonus

Learn from the best

Job summary

Radix, a data-driven platform for multifamily decision making, is seeking a Customer Success Manager in Scottsdale. You will partner with customers from onboarding through renewal, ensuring measurable value and long-term relationships.

You will collaborate across Product, Sales, Support, and Leadership to drive retention, growth, and customer satisfaction. You will own the renewal lifecycle, monitor health metrics, lead trainings and business reviews, and pursue expansion opportunities to

Qualifications

• 2+ years in Customer Success or related role within SaaS or tech
• Ability to become a trusted advisor to customers at multiple levels
• Excellent verbal and written communication skills
• Analytical mindset with data-driven decision making
• Familiarity with CS metrics: health scores, NPS, churn, retention, and NRR
• Experience renewing and growing existing customer portfolios
• Proficiency with CRM/CS platforms such as Salesforce, Gainsight, HubSpot

Responsibilities

• Onboard new customers and drive early value realization with the Radix platform
• Drive product adoption and engagement via reviews, training sessions, and webinars
• Monitor customer health metrics and identify risks and opportunities
• Build trusted advisor relationships with customer stakeholders
• Own the renewal lifecycle to secure long-term retention and value
• Identify and pursue expansion opportunities through upselling and cross-selling
• Collaborate with Product, Sales, Support, and Executives to improve the customer experience
• Support objectives like satisfaction, churn reduction, and net revenue retention

Skills

Customer Success

Relationship Building

Data Analysis

Communication

Cross-functional Collaboration

Education

Bachelor's degree in Business or related

Tools

Salesforce

Gainsight

HubSpot

Job description

Radix, a data-driven platform for multifamily decision making, is seeking a Customer Success Manager in Scottsdale. You will partner with customers from onboarding through renewal, ensuring measurable value and long-term relationships.

You will collaborate across Product, Sales, Support, and Leadership to drive retention, growth, and customer satisfaction. You will own the renewal lifecycle, monitor health metrics, lead trainings and business reviews, and pursue expansion opportunities to