Remote Manager, Scaled & Digital Customer Success

Alpine SG; Northern (KY); Hybrid; USD 140,000 - 160,000; Full time

Benefits offered by this job

Unlimited PTO

Health coverage

401k matching

Paid holidays

Volunteer time off

Paid parental leave

Remote work stipend

Compensation: Base salary $140,000 - $

Compensation: Base salary $140,000 - $

Job summary

Radicle Health is seeking a Manager, Customer Success (Scaled and Digital Programs) to lead our scaled customer segment and digital engagement strategy. You will manage and develop the team of CSMs, drive proactive 1:many programs, and ensure adoption, value realization, and ongoing connection to Radicle Health.

You will build a digital strategy focused on scalable programs, including office hours and targeted email campaigns.

Qualifications

• Experience leading teams in a mission-driven environment.
• Background building digital or scaled customer success programs.
• Proficiency with renewal and expansion strategies and CRM tools.

Responsibilities

• Lead the scaled Customer Success team, coaching and developing individual contributors.
• Own digital strategy and proactive engagement, including 1:many programs.
• Track program performance and collaborate with Marketing, Product, Training, Billing, and Support.

Skills

Leadership experience

Customer success

Digital programs

1:many programs

Cross-functional collaboration

Tools

Salesforce

HubSpot

Job description

Radicle Health is seeking a Manager, Customer Success (Scaled and Digital Programs) to lead our scaled customer segment and digital engagement strategy. You will manage and develop the team of CSMs, drive proactive 1:many programs, and ensure adoption, value realization, and ongoing connection to Radicle Health.

You will build a digital strategy focused on scalable programs, including office hours and targeted email campaigns.