Strategic Customer Success Manager - Growth & Renewals (Remote)

Lead Forensics; Scottsdale (AZ); Hybrid; USD 60,000 - 65,000; Full time

Benefits offered by this job

Medical, Dental, Vision, Life Insurance

401k

20 PTO days and your birthday off

2 paid volunteer days

Social team nights out

Games and breakout area in the office

Job summary

Lead Forensics in Scottsdale is seeking a Customer Success Manager to enhance client relationships and drive revenue growth. The ideal candidate will have experience in Sales or Customer Success, strong CRM skills, and the ability to negotiate with clients. With a salary range of $60,000 - $65,000, the position allows for flexible remote working and offers full benefits including paid time off, medical insurance, and community volunteer days. Join a vibrant team that values success and offers a structured career path.

Qualifications

• Sales/Account Management or Customer Success background required.
• Experience with CRM systems vital.
• Intermediate to advanced skills in Microsoft Office required.

Responsibilities

• Build and maintain client relationships.
• Provide support throughout the contract lifetime.
• Identify use cases to increase value.

Skills

Sales/Account Management or Customer Success background

Experience in using CRM systems

Intermediate to advanced Microsoft Office skills

Great Communications skills

Strong negotiating skills

Previously worked towards targets and KPI’s

Job description

Lead Forensics in Scottsdale is seeking a Customer Success Manager to enhance client relationships and drive revenue growth. The ideal candidate will have experience in Sales or Customer Success, strong CRM skills, and the ability to negotiate with clients. With a salary range of $60,000 - $65,000, the position allows for flexible remote working and offers full benefits including paid time off, medical insurance, and community volunteer days. Join a vibrant team that values success and offers a structured career path.