Customer Success Manager

MOGEL; Scottsdale (AZ); Hybrid; USD 80,000 - 90,000; Full time

Benefits offered by this job

Medical, Dental, Vision

Life Insurance

401(k)

PTO & Holidays

Birthday off

Volunteer days

Job summary

Lead Forensics in Scottsdale is seeking a Customer Success Manager to build lasting client relationships, maximize platform value, and drive retention and expansion.

This hybrid role requires three days in the Scottsdale office; base salary up to $65,000 plus commission with typical first-year earnings of $80k-$85k, and a structured progression with $5,000 raises every six months. You will collaborate with cross-functional teams to hit KPIs and revenue targets.

Qualifications

• Experience in Customer Success, Account Management, or client-facing roles.
• Experience with CRM systems.
• Experience interacting with Director-level or senior stakeholders.
• Strong communication and relationship-building skills.
• Strong negotiation and problem-solving abilities.
• Strategic and commercially minded approach to customer management.
• Experience working toward measurable KPIs or revenue targets.
• Strong organizational skills managing multiple client relationships.
• Proficient in Microsoft Office (Word, Excel, PowerPoint, Outlook).
• Ability to collaborate with cross-functional teams.

Responsibilities

• Build and maintain long-term client relationships throughout the lifecycle.
• Serve as trusted contact, guiding and supporting during the contract period.
• Understand objectives and identify use cases to increase platform value.
• Identify upsell opportunities and expand existing contracts.
• Conduct regular virtual meetings with client stakeholders to review progress.
• Identify, qualify, resolve customer issues with Support/Product teams.
• Prepare and negotiate contract renewals and expansions.
• Develop strategies to improve engagement, retention and satisfaction.
• Maintain accurate CRM data for customers and accounts.
• Work toward KPIs and monthly revenue targets.

Skills

Customer Success

Account Management

CRM systems

Stakeholder engagement

Negotiation

Problem solving

Strategic thinking

KPI driven

Microsoft Office

Cross-functional

Tools

CRM software

Microsoft Office

Job description

Location: Scottsdale, Arizona

Work Arrangement: Hybrid - 3 days per week in the Scottsdale office; remote work is not offered

Base Salary: Up to $65,000 + Commission

Typical First-Year Earnings: $80,000-$85,000

About The Role

MOGEL is partnering with Lead Forensics, a dynamic and innovative B2B SaaS company, to hire a Customer Success Manager to join its growing Scottsdale team.

Lead Forensics provides technology that identifies businesses visiting a client's website, helping organizations turn anonymous website traffic into actionable sales opportunities. In this role, you will be responsible for building strong client relationships, helping customers maximize the value of the platform, driving retention and expansion, and contributing to overall revenue growth.

This is a client-facing role ideal for someone who combines relationship management, commercial awareness, and a customer-first mindset. You will work closely with clients and internal teams to understand customer goals, address challenges, identify opportunities for expansion, and ensure customers achieve meaningful outcomes.

The company also offers a structured career progression path, with the opportunity to progress every six months based on performance. Each progression can include a $5,000 salary increase.

Typical total earnings, including base salary and commission, can exceed:

• First Year: $80,000-$85,000
• Second Year: $90,000-$95,000
• Third Year and Beyond: $100,000+

Key Responsibilities

• Build and maintain strong, long-term relationships with clients throughout the customer lifecycle
• Serve as a trusted point of contact, providing guidance and support throughout the contract period
• Understand customer objectives and identify additional use cases and strategies to increase the value of the platform
• Identify opportunities to upsell and expand existing client contracts
• Conduct regular virtual meetings with client stakeholders to review progress, outcomes, and account strategy
• Identify, qualify, and resolve customer issues, collaborating with internal Support and Product teams as needed
• Prepare and negotiate contract renewals and expansion proposals
• Develop strategies to improve customer engagement, retention, and overall satisfaction
• Maintain accurate customer and account information within CRM systems
• Consistently work toward individual and team KPIs and monthly revenue targets

Qualifications

• Experience in Customer Success, Account Management, Sales, or a related client-facing role
• Experience working with CRM systems
• Previous experience interacting with Director-level or other senior stakeholders
• Strong communication and relationship-building skills
• Strong negotiation and problem-solving abilities
• Strategic and commercially minded approach to customer management
• Experience working toward measurable KPIs, targets, or revenue goals
• Strong organizational skills and ability to manage multiple client relationships simultaneously
• Intermediate to advanced proficiency with Microsoft Office, including Word, Excel, PowerPoint, and Outlook
• Ability to work collaboratively with cross-functional teams

Why Join Lead Forensics?

• Competitive base salary of up to $65,000 plus commission
• Structured career progression with the opportunity to advance every six months based on performance
• Potential $5,000 salary increase at each progression stage
• Full benefits package including Medical, Dental, Vision, Life Insurance, 401(k), and Employee Assistance Program
• 20 PTO days, 9 public holidays, and your birthday off
• Quarterly incentive trips for top performers, with recent destinations including Aruba, Barbados, and Las Vegas
• Two paid volunteer days per year, plus company-sponsored fundraising and volunteer events
• Company-sponsored social events, including Diamondbacks games, Wine & Paint nights, kickball leagues, and more

Work Location

This is a hybrid position based in Scottsdale, Arizona, with employees required to work from the office three days per week. Remote work is not offered for this position.

Equal employment opportunity

Lead Forensics is an equal opportunity employer. Employment decisions are made without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by applicable law.

Build relationships. Drive growth. Own your success.