Strategic Customer Success Manager – SaaS Adoption & Growth

Bluecatnetworks; United States; Remote; USD 87,000 - 110,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

HSA/FSA

401(k) matching

Parental leave

Vacation days

Personal days

Wellness days

Annual learning budget

Job summary

Bluecatnetworks in the United States is seeking a customer success professional to manage a shared portfolio, guiding onboarding, adoption, and pre-renewal reviews. You will translate technical capabilities into business outcomes and document outcomes so teammates can continue the work smoothly.

You will prioritize outreach, address issues with Support and Product, and keep CRM records accurate while spotting renewal opportunities and potential expansions.

Qualifications

• 2–4 years in customer success, account management, technical support, or similar B2B SaaS role.
• Ability to connect technical product knowledge with business outcomes and communicate with both technical and business stakeholders.
• Experience delivering product demonstrations and leading structured customer discussions.
• Familiarity with customer success or CRM tools such as Totango and Salesforce.

Responsibilities

• Guide customers through onboarding, adoption checkpoints, demonstrations, and pre-renewal reviews.
• Prioritize outreach using product usage, support activity, customer health, and renewal timing; follow requests through resolution.
• Explain capabilities in business terms and partner with Support and Product to address issues.
• Spot adoption/churn risks and renewal opportunities; route renewals with context.
• Keep customer records accurate in CRM and contribute improvements to repeatable plays.

Skills

Customer communication

Documentation

Product demonstrations

Tools

Totango

Salesforce

Job description

Bluecatnetworks in the United States is seeking a customer success professional to manage a shared portfolio, guiding onboarding, adoption, and pre-renewal reviews. You will translate technical capabilities into business outcomes and document outcomes so teammates can continue the work smoothly.

You will prioritize outreach, address issues with Support and Product, and keep CRM records accurate while spotting renewal opportunities and potential expansions.