Strategic Customer Success Manager - Growth & Renewals

Alchemer; Louisville (CO); Sur place; USD 63 000 - 77 000; Plein temps

Avantages offerts par ce poste

Health and disability coverages

401(k) with per-payroll match and vest

Unlimited time off

Twelve paid company holidays

Résumé du poste

Alchemer is seeking a Customer Success Manager to manage a large portfolio of customers through adoption, value realization, renewal, and growth. You will hold roughly 10 meetings weekly, guiding renewals and expansion opportunities, and collaborate with Sales to close larger deals while mitigating renewal risk.

The role emphasizes data-informed forecasting, staying current on product trends, and acting as the customer’s internal voice across teams.

Qualifications

• 2+ years’ experience in Customer Success, Account Management, Sales, or another customer-facing role where you were measured on results.
• Comfort juggling a high volume of accounts and prioritizing to prevent slips.
• Experience leading renewal or growth conversations with a focus on commercial outcomes.
• Curiosity in discovery, asking questions to connect solutions to customer goals.
• Organized, data-informed account management with honest forecasting.
• Experience with, or quick ramp on, Salesforce and Gong; AI tools bonus.

Responsabilités

• Manage a large portfolio of customers through a one-to-many model, guiding adoption, value realization, renewal, and growth.
• Host around 10 customer meetings each week focused on renewals, at-risk accounts, and growth opportunities.
• Own the full renewal process including proactive outreach, value-based renewal conversations, contract execution, and forecasting.
• Spot risk early using adoption, usage, health scores, and customer feedback, then protect renewals.
• Uncover and close expansion opportunities by understanding customer goals and collaborating with Sales.
• Engage customers at scale via live conversations, digital campaigns, and targeted outreach.
• Run business reviews with priority accounts to reinforce value and plan the next steps.
• Stay current on product features and market trends to position solutions that meet evolving business needs.
• Be the customer’s voice internally, partnering with Sales, Product, Support, and Marketing.

Connaissances

Customer Success

Account Management

Sales

Discovery

Forecasting

Data-driven

Growth mindset

Outils

Salesforce

Gong

Description du poste

Alchemer is seeking a Customer Success Manager to manage a large portfolio of customers through adoption, value realization, renewal, and growth. You will hold roughly 10 meetings weekly, guiding renewals and expansion opportunities, and collaborate with Sales to close larger deals while mitigating renewal risk.

The role emphasizes data-informed forecasting, staying current on product trends, and acting as the customer’s internal voice across teams.