Remote Customer Success Manager - Growth & Renewals

Sugar AI Limited; United States; À distance; USD 90 000 - 150 000; Plein temps

Avantages offerts par ce poste

Healthcare package

401(k) match

Unlimited Paid Time Off

Parental Leave

Online Legal Services

Financial Planning Services

Pet Insurance

Career Development Program

Employee Referral Bonus

Résumé du poste

SugarAI is seeking a Customer Success Manager to own post-sale relationships with enterprise clients, drive renewals, and identify growth opportunities. You will collaborate with sales, product, and support to ensure onboarding and long-term value.

The ideal candidate has 4–7 years in SaaS customer success or account management, excellent communication, and a proven track record of reducing churn and expanding account footprints.

Qualifications

• 4–7 years of experience in customer success, account management, or client-facing sales with renewals responsibility.
• Proven ability to drive renewals and growth within a SaaS B2B environment.
• Strong communication and relationship-building skills across executive levels.
• Comfort working with cross-functional teams to deliver value to customers.

Responsabilités

• Build and maintain relationships with key stakeholders in client accounts.
• Own the post-sale lifecycle for assigned accounts, including renewals and retention strategies.
• Identify opportunities for upsell and cross-sell across existing portfolios.
• Use data to monitor account health and guide strategies to maximize renewal probability.
• Collaborate with sales, product, and support to address customer needs and deliver value.
• Advocate for customers and communicate insights to product and marketing teams.

Connaissances

Customer success

Account management

Renewals

Upsell & cross-sell

Communication

Stakeholder management

Cross-functional collaboration

Description du poste

SugarAI is seeking a Customer Success Manager to own post-sale relationships with enterprise clients, drive renewals, and identify growth opportunities. You will collaborate with sales, product, and support to ensure onboarding and long-term value.

The ideal candidate has 4–7 years in SaaS customer success or account management, excellent communication, and a proven track record of reducing churn and expanding account footprints.