Strategic Customer Success Manager for GovWin Costpoint

Deltek, Inc.; United States; On-site; USD 80,000 - 95,000; Full time

Benefits offered by this job

Healthcare benefits

401(k) plan with company match

Paid vacation and holidays

Disability coverage

Life insurance

Tuition reimbursement

Job summary

Deltek, Inc. is seeking a Customer Success professional to manage a portfolio of GovWin IQ and Costpoint customers in the United States.

You will onboard accounts, build trusted advisor relationships, and conduct value-based reviews to demonstrate ROI and monitor health. You will identify expansion opportunities, raise awareness of product upgrades, and collaborate with Renewal specialists to reduce churn and drive growth through CRM-driven insights.

Qualifications

• Prior customer success or strong customer-facing account/relationship management experience.
• Minimum ~3 years relevant experience.
• Strong stakeholder management and communication skills across senior customers.
• Ability to operate in client-facing, relationship-driven environment with strong interpersonal skills.

Responsibilities

• Serve as the single point of contact for a portfolio of GovWin IQ and Costpoint customers, managing the full customer lifecycle from onboarding through renewal.
• Develop trusted advisor relationships with customers, closely aligning with their business goals and strategies.
• Conduct value-based business reviews with customers to demonstrate ROI, communicate best practices, and monitor customer health.
• Partner with the Renewal and Growth specialist to influence renewal outcomes and support a seamless renewal process.
• Uncover expansion and add-on opportunities within your account portfolio to drive incremental growth.
• Raise awareness of product upgrades and Deltek news while handling day-to-day customer inquiries.
• Proactively identify risks to retention and implement strategies to mitigate churn.
• Attend in-person events and customer meetings to deepen relationships and drive engagement.
• Track and report on key customer health metrics using CRM tools to inform engagement priorities.

Skills

Customer success

Relationship management

Stakeholder management

Communication

Interpersonal skills

Tools

Salesforce

Gainsight

Job description

Deltek, Inc. is seeking a Customer Success professional to manage a portfolio of GovWin IQ and Costpoint customers in the United States.

You will onboard accounts, build trusted advisor relationships, and conduct value-based reviews to demonstrate ROI and monitor health. You will identify expansion opportunities, raise awareness of product upgrades, and collaborate with Renewal specialists to reduce churn and drive growth through CRM-driven insights.