Public Sector Customer Success Manager - ROI & Growth

RiverPark Ventures; United States; A distancia; USD 87.000 - 93.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Remote work flexibility

Competitive compensation and benefits

Descripción de la vacante

ClearGov is seeking a structured, value-focused Customer Success Manager to own the health, value realization, retention, and upsell for a portfolio of 100–150 government-focused accounts. You will balance executive relationships with scalable operations in a mid‑to‑high touch model.

You will partner with finance leaders, translate capabilities into measurable outcomes, and drive ROI through the Journey Model, mitigating churn and expanding account value.

Formación

• 3–5 years in Customer Success, Account Management, or client-facing roles within B2B SaaS.
• Experience with GovTech or public-sector customers is a plus.

Responsabilidades

• Lead monthly milestone-based meetings (QBRs/EBRs/Reviews/Renewals).
• Translate product capabilities into measurable business outcomes and build Success Plans for portfolio.
• Deliver data-driven forecasts for renewals, upsell and expansion opportunities.

Conocimientos

Customer Success

Account Management

GovTech experience

Commercial acumen

Forecasting

Risk management

Technical integration

Salesforce / SFDC

Herramientas

Salesforce (SFDC)

ChurnZero

Gong

Descripción del empleo

ClearGov is seeking a structured, value-focused Customer Success Manager to own the health, value realization, retention, and upsell for a portfolio of 100–150 government-focused accounts. You will balance executive relationships with scalable operations in a mid‑to‑high touch model.

You will partner with finance leaders, translate capabilities into measurable outcomes, and drive ROI through the Journey Model, mitigating churn and expanding account value.