Strategic GovTech Customer Success Manager II

OpenGov; United States; In loco; USD 80.000 - 90.000; Tempo pieno

Vantaggi offerti da questo lavoro

Healthcare options

Flexible vacation policy

401(k) with company match

Paid parental leave

Wellness stipends

Professional development

Descrizione del lavoro

OpenGov is seeking a Customer Success Manager II to own a portfolio of about 80 customers, driving proactive success beyond basic support and aiming for high retention and revenue growth.

You will manage end-to-end renewal cycles, conduct executive reviews, and partner with Product/Engineering to ensure customer needs shape the roadmap. This role emphasizes data-driven decisions and scalable processes.

Competenze

• Minimum 1.5+ years in Customer Success or Account Management within SaaS.
• Demonstrated passion for CS and a sustainable CS career.
• Experience managing a large book of business (50+ accounts).
• Comfort discussing budgets, renewals, and objections.
• Ability to turn frustrated customers into advocates and navigate gray areas.
• Experience with local/state government or GovTech is a plus.
• Ability to translate health scores and usage dashboards into outreach strategies.

Mansioni

• Strategic portfolio management: own end-to-end lifecycle for customers.
• Risk mitigation & retention: identify at-risk accounts and plan to secure renewals.
• Commercial ownership: manage full renewal cycle and seek expansion opportunities.
• Adoption mastery: conduct regular executive business reviews (EBRs).
• Internal advocacy: voice of the customer to Product and Engineering teams.
• Process excellence: help refine churn prevention and onboarding workflows.

Conoscenze

SaaS experience

CS mindset

High-volume accounts

Commercial acumen

Resilience & grit

GovTech passion

Analytical skills

Descrizione del lavoro

OpenGov is seeking a Customer Success Manager II to own a portfolio of about 80 customers, driving proactive success beyond basic support and aiming for high retention and revenue growth.

You will manage end-to-end renewal cycles, conduct executive reviews, and partner with Product/Engineering to ensure customer needs shape the roadmap. This role emphasizes data-driven decisions and scalable processes.