Remote Strategic Customer Success Manager (GovTech)

Just Appraised Inc.; United States; Remote; USD 70,000 - 120,000; Full time

Benefits offered by this job

Competitive compensation and stock

Medical, dental, vision, and life ins.

401k retirement savings plan

Home office stipend

Flexible PTO

Parental Leave

Work-from-home environment

Job summary

Alltus is seeking a Customer Success Manager to own the end-to-end success of government accounts, driving adoption, renewal and expansion across the portfolio. You’ll partner with customers and internal teams to align needs with product capabilities and create measurable outcomes.

You’ll work remotely with a high-performing team, participate in quarterly field visits (3–5 per quarter), and have opportunities to grow into larger accounts or adjacent roles as the company scales.

Qualifications

• 4+ years in Customer Success or SaaS partnerships.
• Proven ability to manage complex accounts and renewals.
• Strong cross-functional and stakeholder collaboration skills.
• Clear, strategic communication in a remote environment.

Responsibilities

• Own end-to-end account success for government customers.
• Drive adoption, retention, and expansion across the portfolio.
• Manage renewals and negotiate expansion opportunities.
• Translate product updates into practical value for diverse audiences.
• Monitor CS metrics and inform strategic account planning.
• Identify and nurture relationships with key decision-makers.

Skills

Account management

Customer success

Cross-functional collaboration

Strong communication

Stakeholder management

Organizational skills

Tools

Salesforce

Fathom

Hex

Google Suite

Slack

Hubspot

Claude

Job description

Alltus is seeking a Customer Success Manager to own the end-to-end success of government accounts, driving adoption, renewal and expansion across the portfolio. You’ll partner with customers and internal teams to align needs with product capabilities and create measurable outcomes.

You’ll work remotely with a high-performing team, participate in quarterly field visits (3–5 per quarter), and have opportunities to grow into larger accounts or adjacent roles as the company scales.