Strategic Customer Success Manager, Florence KY

General Electric; Florence (KY); On-site; USD 96,000 - 141,000; Full time

Job summary

General Electric seeks a Customer Service Manager in Florence, KY who treats initial refusals as a starting point, not a verdict. The role emphasizes initiative and real decision-making power, with a compensation range of $96,000 to $141,000 and clear career progression.

You'll drive the demo process, keep CRM data honest, and convert leads into signed deals across Florence while collaborating with product teams to position new offerings regionally.

Qualifications

• Collaboration and teamwork skills.
• Independent work ethic with minimal supervision.
• Ownership and accountability for outcomes.
• Familiarity with Florence, KY or willingness to relocate.
• 8+ years of relationship-building and trust development.
• Ability to translate forward-thinking into actionable plans.
• Clear written communication across stakeholders.

Responsibilities

• Carry the demo from screen-share to signature in one sitting.
• Keep the CRM honest so forecasts are meaningful.
• Turn leads into signed deals across Florence, KY.
• Pitch GE's offering to buyers who haven't heard of us.
• Collaborate with product teams to position new offerings in Florence region.

Skills

Collaboration

Independence

Ownership

Florence familiarity

8+ years experience

Strategic thinking

Written communication

Tools

CRM software

Job description

General Electric seeks a Customer Service Manager in Florence, KY who treats initial refusals as a starting point, not a verdict. The role emphasizes initiative and real decision-making power, with a compensation range of $96,000 to $141,000 and clear career progression.

You'll drive the demo process, keep CRM data honest, and convert leads into signed deals across Florence while collaborating with product teams to position new offerings regionally.