Customer Service Manager

General Electric; Florence (KY); On-site; USD 96,000 - 141,000; Full time

Job summary

General Electric seeks a Customer Service Manager in Florence, KY who treats initial refusals as a starting point, not a verdict. The role emphasizes initiative and real decision-making power, with a compensation range of $96,000 to $141,000 and clear career progression.

You'll drive the demo process, keep CRM data honest, and convert leads into signed deals across Florence while collaborating with product teams to position new offerings regionally.

Qualifications

• Collaboration and teamwork skills.
• Independent work ethic with minimal supervision.
• Ownership and accountability for outcomes.
• Familiarity with Florence, KY or willingness to relocate.
• 8+ years of relationship-building and trust development.
• Ability to translate forward-thinking into actionable plans.
• Clear written communication across stakeholders.

Responsibilities

• Carry the demo from screen-share to signature in one sitting.
• Keep the CRM honest so forecasts are meaningful.
• Turn leads into signed deals across Florence, KY.
• Pitch GE's offering to buyers who haven't heard of us.
• Collaborate with product teams to position new offerings in Florence region.

Skills

Collaboration

Independence

Ownership

Florence familiarity

8+ years experience

Strategic thinking

Written communication

Tools

CRM software

Job description

General Electric wants a Customer Service Manager who hears "no" as a starting point, not a verdict, especially across the KY market. This Customer Service Manager role at General Electric rewards initiative with $96,000 - $141,000, real decision-making power, and steady career advancement.

Key Responsibilities

• Carry the demo from screen-share to signature in one sitting


• Keep the CRM honest so forecasts at General Electric mean something


• Turn cold sales marketing leads into signed deals across Florence, KY


• Pitch General Electric's hands-on offering to buyers who haven't heard of us yet


• Collaborate with product teams to position new offerings in the Florence region

What You'll Bring

• A collaborator's reflex to share credit and absorb blame


• Self-motivated and able to work independently with minimal oversight


• Eagerness to take ownership and run with new responsibilities


• A Florence grounding, or the adaptability to plant roots quickly


• 8+ years building trust the slow, unglamorous way


• Demonstrated knack for making the forward-thinking feel manageable


• Written communication clear enough to survive a forwarded email chain

From its base in Florence, KY, General Electric has spent the last decade making Project Management dramatically less painful for sales marketing teams everywhere. Burnout is treated as a system bug at General Electric, not a badge of outcome-focused honor.

Start strong at $96,000 - $141,000, grow with a mentor, settle into benefits, and enjoy flexibility that finally fits Florence.