Strategic Healthcare SaaS Customer Success Manager

Florence Healthcare - US; Atlanta (GA); Presencial; USD 65.000 - 90.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical and dental insurance

Office space in the heart of the city

Descripción de la vacante

Florence Healthcare - US is seeking a Customer Success Manager to drive retention and deliver a positive experience for research-site customers. You will build strong end‑user relationships, solve problems, and promote value through product knowledge and cross‑functional collaboration.

You will collaborate with Account Management, Sales, Implementations, Development, and Product to ensure customer success, lead check-ins, monitor health, and develop programs that improve adoption and

Formación

• 2+ years in healthcare or SAAS environments.
• Proven critical thinking and problem‑solving skills.
• Able to balance multiple priorities and meet deadlines.
• Independent and resourceful in ambiguous situations.
• Committed to white glove service for users.
• Able to analyze problems and identify root causes.
• Able to guide users to solutions.
• Strong communication and relationship-building skills.

Responsabilidades

• Promote retention and ensure a positive customer experience.
• Build close relationships with end users.
• Work with customers to solve problems and ensure satisfaction.
• Present product information and drive value across their organizations.
• Collaborate with Account Management, Sales, Implementations, Development, and Product.
• Lead customer check-ins and ad hoc meetings.
• Monitor health of the assigned client base.
• Develop new programs to support adoption and success.
• Facilitate Customer Business Reviews based on cadence.

Conocimientos

Customer relationships

Critical thinking

Problem solving

Prioritization

Ambiguity handling

White-glove service

Communication

Technical product knowledge

Team collaboration

Healthcare/SAAS experience

Descripción del empleo

Florence Healthcare - US is seeking a Customer Success Manager to drive retention and deliver a positive experience for research-site customers. You will build strong end‑user relationships, solve problems, and promote value through product knowledge and cross‑functional collaboration.

You will collaborate with Account Management, Sales, Implementations, Development, and Product to ensure customer success, lead check-ins, monitor health, and develop programs that improve adoption and