Strategic Customer Success Manager | Enterprise Growth

Socket.dev; Temecula (CA); On-site; USD 70,000 - 90,000; Full time

Job summary

Socket.dev is seeking a Customer Success professional to drive retention and expansion for enterprise customers in Temecula, CA. You will collaborate with sales, product, and operations to ensure customers achieve their business outcomes post-implementation.

The role requires exceptional communication, strong relationship management, and experience with healthcare-related workflows or SaaS platforms. You will engage stakeholders and guide customers toward successful adoption and renewal.

Qualifications

• 2+ years in Customer Success, Relationship Management, Account Management, or related client-facing role.
• CPCS or CPMSM certification preferred.
• Experience in healthcare credentialing, privileging, or provider enrollment preferred.

Responsibilities

• Drives retention and growth among key customers by understanding their business needs and helping them succeed.
• Maintains cadence of communicating adoption trends, product experience and opportunities for deeper engagement.
• Assesses customer needs and designs focused plans to reach business goals.
• Marshalls organizational resources to support customer needs.
• Represents voice of the customer to inform sales, product roadmap, and implementations.
• Conducts workflow, optimization evaluation and training.
• Offers product solutions to pain points.
• Ongoing focus on client retention and satisfaction.

Skills

Enterprise customer experience

Communication

Organizational skills

Empathy and client orientation

Executive presence

Stakeholder management

Problem solving

Presentation and storytelling

Education

2+ years in Customer Success/Account Management

CPCS or CPMSM certification preferred

Healthcare credentialing/provider enrollment knowledge

Knowledge of medical staff services workflows

Job description

Socket.dev is seeking a Customer Success professional to drive retention and expansion for enterprise customers in Temecula, CA. You will collaborate with sales, product, and operations to ensure customers achieve their business outcomes post-implementation.

The role requires exceptional communication, strong relationship management, and experience with healthcare-related workflows or SaaS platforms. You will engage stakeholders and guide customers toward successful adoption and renewal.