Member Success Specialist: Relationship & Data-Driven Support

Socket.dev; Arlington (VA); On-site; USD 42,000 - 70,000; Full time

Job summary

Socket.dev is seeking a Customer Success Specialist to develop relationships with our Top 50 Members and perform proactive outreach for member satisfaction and accounts receivable. The role collaborates with Customer Success on monthly workflows and ad hoc projects, delivering support of excellence to help maintain industry standards.

You will log activities, monitor customer health, and work with cross‑functional teams to resolve escalations.

Qualifications

• Excellent written and oral communication skills.
• Ability to remain organized and efficient while balancing multiple responsibilities.

Responsibilities

• Adheres to Data Accuracy Policy.
• Answering and addressing members' needs in a timely manner.
• Uphold and grow member satisfaction through relationship building and dedication.
• Serve as a subject matter expert for products NAAS has or will have, focusing on Click & Lease.
• Collaborate with other departments to aid in member-related escalations.
• Keep detailed logs and accurate data of all accounts.
• Accomplish projects to improve Customer Success workflows.
• Perform monthly cyclical reporting and communication tasks.

Skills

Excellent communication

Organizational skills

Education

High School or Equivalent Certificate

Tools

Salesforce

ClickUp

Microsoft Office

Job description

Socket.dev is seeking a Customer Success Specialist to develop relationships with our Top 50 Members and perform proactive outreach for member satisfaction and accounts receivable. The role collaborates with Customer Success on monthly workflows and ad hoc projects, delivering support of excellence to help maintain industry standards.

You will log activities, monitor customer health, and work with cross‑functional teams to resolve escalations.