Strategic Customer Success Manager – EHS SaaS

Evotix; Northern (KY); Hybrid; USD 70,000 - 80,000; Full time

Benefits offered by this job

Unlimited leave

401k plan

Employee Assistance Program

Educational benefits

Team events

Job summary

Evotix is seeking a Customer Success Manager to help US mid-market and enterprise customers achieve measurable outcomes from our EHS software. You will be a strategic advisor, driving adoption and supporting renewals while uncovering opportunities for greater value.

Collaborate closely with Sales, Professional Services, Support and Product, turning customers into long-term advocates through consultative problem-solving and commercial awareness.

Qualifications

• Experience in Customer Success or B2B software environment.
• Experience managing complex customer relationships.
• Strong stakeholder management and communication skills.
• Ability to identify customer risks and develop mitigation plans.
• Experience working cross-functionally across multiple teams.
• EHS, compliance or risk management knowledge.
• Consulting or professional services background.

Responsibilities

• Build trusted relationships with customer stakeholders and executive sponsors.
• Drive adoption, engagement and value realisation across customer accounts.
• Develop and execute customer success plans aligned to business goals.
• Identify and mitigate customer risks before they impact retention.
• Lead business reviews focused on customer outcomes and success measures.
• Collaborate across Sales, Services, Product and Support teams.
• Support successful renewals and identify opportunities for account growth.

Skills

Customer success

Account management

Stakeholder management

Cross-functional collaboration

Communication skills

EHS knowledge

Job description

Evotix is seeking a Customer Success Manager to help US mid-market and enterprise customers achieve measurable outcomes from our EHS software. You will be a strategic advisor, driving adoption and supporting renewals while uncovering opportunities for greater value.

Collaborate closely with Sales, Professional Services, Support and Product, turning customers into long-term advocates through consultative problem-solving and commercial awareness.