Customer Success Manager

Evotix; Northern (KY); Hybrid; USD 70,000 - 80,000; Full time

Benefits offered by this job

Unlimited leave

401k plan

Employee Assistance Program

Educational benefits

Team events

Job summary

Evotix is seeking a Customer Success Manager to help US mid-market and enterprise customers achieve measurable outcomes from our EHS software. You will be a strategic advisor, driving adoption and supporting renewals while uncovering opportunities for greater value.

Collaborate closely with Sales, Professional Services, Support and Product, turning customers into long-term advocates through consultative problem-solving and commercial awareness.

Qualifications

• Experience in Customer Success or B2B software environment.
• Experience managing complex customer relationships.
• Strong stakeholder management and communication skills.
• Ability to identify customer risks and develop mitigation plans.
• Experience working cross-functionally across multiple teams.
• EHS, compliance or risk management knowledge.
• Consulting or professional services background.

Responsibilities

• Build trusted relationships with customer stakeholders and executive sponsors.
• Drive adoption, engagement and value realisation across customer accounts.
• Develop and execute customer success plans aligned to business goals.
• Identify and mitigate customer risks before they impact retention.
• Lead business reviews focused on customer outcomes and success measures.
• Collaborate across Sales, Services, Product and Support teams.
• Support successful renewals and identify opportunities for account growth.

Skills

Customer success

Account management

Stakeholder management

Cross-functional collaboration

Communication skills

EHS knowledge

Job description

We're a growing global EHS SaaS company with a clear ambition: to combine world-class software, data and AI to help our customers operate smarter, safer and more efficiently. For exceptional talent, Evotix offers something rare-the pace of a growth company, the scale to make a real difference, and the opportunity to influence strategy, technology and outcomes at a global level.

At Evotix, we're creating the future of workplace health, safety and wellbeing—and we need ELITE people to help us do it. People who pursue Excellence, show Leadership, deliver Impact, earn Trust, and Empower those around them.

The Role

As a Customer Success Manager at Evotix, you'll be responsible for helping mid-market and enterprise US customers achieve measurable business outcomes from their investment in our EHS software. Acting as a strategic advisor to operational and executive stakeholders, you'll drive adoption, mitigate risk, support successful renewals and uncover opportunities for customers to realise even greater value from the platform.

Working closely with Sales, Professional Services, Support and Product teams, you will act as a trusted partner to customers, helping them maximise the value of their investment in Evotix and supporting their ongoing success with our platform. Success in this role comes from combining commercial awareness and consultative problem-solving to turn customers into long-term advocates of our platform.

In accordance with applicable salary transparency laws, the base salary range for this role is $70,000-$80,000 depending on experience and location.

What You'll Do

• Build trusted relationships with customer stakeholders and executive sponsors.
• Drive adoption, engagement and value realisation across customer accounts.
• Develop and execute customer success plans aligned to business goals.
• Identify and mitigate customer risks before they impact retention.
• Lead business reviews focused on customer outcomes and success measures.
• Collaborate across Sales, Services, Product and Support teams.
• Support successful renewals and identify opportunities for account growth.

What You Bring

• Experience in Customer Success, Account Management, Consulting, Professional Services or another customer-facing B2B software environment.
• Experience managing complex customer relationships.
• Strong stakeholder management and communication skills.
• Ability to identify customer risks and develop mitigation plans.
• Experience working cross-functionally across multiple teams.
• EHS, compliance or risk management knowledge.
• Consulting or professional services background.

Please note that Evotix is unable to offer visa sponsorship. You must have the legal right to work in the country where the role is based at the time of application.

Interview Process

We aim to keep our interview process transparent, fair, and respectful of your time. While steps may vary slightly, you can typically expect:

• Initial chat: A conversation with a member of our Talent team to learn more about your background, motivations, and answer any initial questions.
• Team Member interview: A behaviour-focused discussion exploring your experience, skills, and how you approach real-world scenarios relevant to the role.
• Presentation interview: You will present for 30 minutes to a panel of key stakeholders and then answer questions based on the presentation.
• Final interview: A conversation with Rama, our Chief Customer Officer.
• Offer: If successful, we’ll move quickly to share an offer and next steps.

We’re happy to make reasonable adjustments at any stage of the process — just let us know what you need.

• Competitive Compensation: Enjoy a competitive base salary and company-based performance bonus.
• Time to Recharge: Unlimited Annual Leave because we trust you to balance your work and wellbeing. (AMER)
• Financial Future: Generous tiered 401k plan that increases over time. (AMER)
• Support for You: Access to our Employee Assistance Program, including mental health, legal, and financial guidance.
• Growth Opportunities: Educational benefits to help you keep learning and growing.
• Team Culture: Regular team events, an inclusive environment, and a shared commitment to making an impact.

Thank you for your interest. Please note, we are not seeking support from external recruitment agencies at this time. Direct applications from candidates are warmly welcomed.