Customer Success Associate

EHS Insight; Houston (TX); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Flexible PTO

Six weeks of paid parental leave forEx

Medical, dental and vision coverage –

Job summary

EHS Insight, a StarTex Software brand, is hiring a Software Customer Success Associate to onboard and support customers using our environmental, health, and safety SaaS platform. You will guide onboarding, respond to tickets, and promote additional modules.

This role emphasizes independent learning, collaboration, and delivering exceptional service in a fully remote environment with competitive benefits.

Qualifications

• Bachelor’s Degree preferred.
• Proficient with Microsoft Office, Excel, Word, PowerPoint, and Outlook.
• 1-3 years of experience in Customer Success in a technology field.
• Environmental, Health, and Safety industry knowledge a plus
• Customer-centric, motivated by continuous improvement and knowledge-sharing.
• Excellent communication skills including active listening.
• Strong self-motivation and organizational skills.
• Exceptional problem-solving ability.

Responsibilities

• Manage onboarding of new customers, guiding them through the process and resolving issues.
• Respond to support tickets across levels and propose the best solutions.
• Follow processes and policies to ensure high customer satisfaction.
• Identify opportunities to add modules and demo them to customers.
• Inform customers of new features that benefit them.
• Learn the software, domain knowledge, and customer problems independently.
• Demonstrate software and EH&S domain knowledge to customers.
• Actively contribute to the team and improve onboarding processes.
• Handle increasingly complex customer problems with scalable solutions.

Skills

Customer Success

Communication skills

Active listening

Self-motivation

Organizational skills

Problem-solving

Education

Bachelor’s degree preferred

Tools

Excel

Word

PowerPoint

Outlook

Microsoft Office

Job description

Currently hiring in the following states: AZ, CO, CT, FL, IL, MA, MI, NC, NJ, NV, NY, OK, PA, TN, TX, VA, WA

EHS Software Customer Success Associate

Join EHS Insight, a renowned StarTex Software brand, and become part of a mission-driven team dedicated to creating a better world. Since 2009, we have been at the forefront of revolutionizing environmental, health, and safety practices. With our powerful and user-friendly software, EHS Insight has become the industry leader in more than 120 countries, trusted by hundreds of thousands of employees.

At EHS Insight, we prioritize creating an exceptional work environment. As a fast-growing company, we adopt an engineering-led approach, fully embracing remote work, agility, and the SaaS software model. This strategic framework enables us to capitalize on the advantages of a distributed work environment, fostering a supportive culture and offering our employees competitive compensation and a comprehensive benefits package. Say goodbye to cubicles and commuting, as we provide a modern work setup that prioritizes flexibility and convenience.

By joining our team, you will have the opportunity to contribute to a safer, healthier, and more sustainable future.

Job Summary

Customer Success is the key to ensuring our customers achieve their desired outcomes. As a Customer Success Associate, you will play a vital role in customer onboarding and support, ensuring their success with our software. We are seeking a passionate individual who loves advocating for customers and is committed to delivering impeccable service. Your strong work ethic, communication skills, and ability to work independently and collaboratively are crucial to excelling in this position.

Responsibilities

• Manage the onboarding of new customers, minimizing customers time to value. Lead customers through the onboarding process and resolve customer issues during the process.
• Respond to support tickets of customers with various support levels. Provide customers with the best option to solve their problem. Clarify ambiguities in the request. Determine the optimum solutions and their pros and cons.
• Follow processes, procedures, and policies to provide excellent customer satisfaction and align with department and company goals and objectives.
• Identify opportunities for customers to benefit from additional modules, suggest and demo those modules to customers.
• Inform customers of new software features and functionality that will benefit them.
• Work independently to learn the software, domain knowledge and understand customer problems.
• Demonstrate learning of the software and environmental, health and safety domain knowledge.
• Display excellence by actively participating in the team, demonstrating excellence with customers, identifying opportunities to improve onboarding and other processes and procedures.
• Demonstrate an ongoing ability to take on and solve customer problems of increasing complexity. Utilize a scalable problem-solving process.

Qualifications

• Bachelor’s Degree is preferred.
• Proficient with Microsoft Office, Excel, Word, PowerPoint, and Outlook.
• 1-3 years of experience working in Customer Success in a technology field.
• Environmental, Health, and Safety industry knowledge and experience a plus
• Customer-centric, customer-focused, motivated by continuous improvement and knowledge-sharing.
• Excellent communication skills including active listening.
• Strong self-motivation and organizational skills.
• Exceptional problem-solving ability.

Benefits

• Flexible PTO
• Six weeks of paid parental leave for exempt, full-time employees
• Medical, dental and vision coverage – including an employee-only option with premiums fully paid by the company
• Teladoc virtual healthcare services
• Employer-paid short-term and long-term disability coverage
• Employer-paid life insurance
• 401(k) with employer match
• Access to legal services and additional voluntary benefits
• Fully remote work environment

Equal Opportunity Employer

EHS Insight, a StarTex Software brand, is an equal opportunity employer. We consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by applicable law.