Strategic CSM — Enterprise SaaS & Growth

Evotix; Town of Texas (WI); On-site; USD 70,000 - 80,000; Full time

Benefits offered by this job

Competitive base salary

Unlimited annual leave

Tiered 401k plan

Employee Assistance Program (EAP)

Educational benefits

Team events

Job summary

Evotix is seeking a Customer Success Manager for the US market to help mid-market and enterprise customers realize measurable outcomes from our EHS software. You will be a strategic advisor to executives and operators, driving adoption and renewals while uncovering growth opportunities.

Work closely with Sales, Professional Services, Support and Product teams to maximize customer value and ensure long-term advocacy for Evotix.

Qualifications

• Experience in Customer Success, Account Management, Consulting, or another customer-facing B2B software environment.
• Experience managing complex customer relationships.
• Strong stakeholder management and communication skills.
• Ability to identify customer risks and develop mitigation plans.
• Experience working cross-functionally across multiple teams.

Responsibilities

• Build trusted relationships with customer stakeholders and executive sponsors.
• Drive adoption, engagement and value realisation across customer accounts.
• Develop and execute customer success plans aligned to business goals.
• Identify and mitigate customer risks before they impact retention.
• Lead business reviews focused on customer outcomes and success measures.
• Collaborate across Sales, Services, Product and Support teams.
• Support successful renewals and identify opportunities for account growth.

Skills

Customer Success

Account Management

Stakeholder Management

Cross-functional Collaboration

Communication Skills

Job description

Evotix is seeking a Customer Success Manager for the US market to help mid-market and enterprise customers realize measurable outcomes from our EHS software. You will be a strategic advisor to executives and operators, driving adoption and renewals while uncovering growth opportunities.

Work closely with Sales, Professional Services, Support and Product teams to maximize customer value and ensure long-term advocacy for Evotix.