Strategic Customer Success Manager - Environmental Services

Tradebe Environmental Services; Northern (KY); Hybrid; USD 75,000 - 110,000; Full time

Benefits offered by this job

Competitive pay

401k Retirement match

Medical benefits

Paid time off

Student loan repayment assistance

Job summary

Tradebe Environmental Services is seeking a Customer Success Manager to cultivate long-term relationships with key customers and ensure a seamless, customer-centric experience. You will act as the primary contact for critical accounts, drive adoption, and contribute to strategic account planning, including pricing and renewals.

The role requires extensive technical knowledge in environmental services, strong communication across departments, and a proactive approach to issue resolution.

Qualifications

• Bachelor’s degree in Business Administration, Environmental, Chemistry, or related field required. Additional experience in lieu of a Bachelor’s degree accepted.
• 5+ years of experience in a customer success or experience, or technical role in the industry.

Responsibilities

• Onboarding new customers and guiding internal teams through implementation.
• Serve as the primary non-sales contact for assigned accounts, fostering relationships and monitoring product adoption.
• Identify cross-selling opportunities and connect stakeholders across the customer’s organization.
• Lead creation of content assets, data, and insights to support reviews and client-facing reports.

Skills

Customer success

Account management

Communication skills

SAP knowledge

RCRA knowledge

Education

Bachelor’s degree in Business Administration

Environmental/Chemistry background

Tools

SAP

Job description

Tradebe Environmental Services is seeking a Customer Success Manager to cultivate long-term relationships with key customers and ensure a seamless, customer-centric experience. You will act as the primary contact for critical accounts, drive adoption, and contribute to strategic account planning, including pricing and renewals.

The role requires extensive technical knowledge in environmental services, strong communication across departments, and a proactive approach to issue resolution.