Strategic CSM, EHS SaaS for Growth & Renewals

Evotix Limited; United States; Remote; USD 70,000 - 80,000; Full time

Benefits offered by this job

Competitive base salary

Performance bonus

Unlimited annual leave (AMER)

401k plan

Employee Assistance Program

Educational benefits

Team events

Job summary

Evotix Limited is hiring a Customer Success Manager to partner with mid-market and enterprise US customers, driving measurable outcomes from our EHS software. You’ll work with Sales, Professional Services, Support and Product to maximise value and foster long-term advocacy for the platform.

The role focuses on commercial awareness and consultative problem-solving to support renewals and uncover expansion opportunities, while aligning with customer goals and risk mitigation.

Qualifications

• Experience in Customer Success, Account Management or a similar B2B software role.
• Ability to manage complex customer relationships and stakeholders.
• Strong communication and cross-functional collaboration skills.

Responsibilities

• Build trusted relationships with customer stakeholders and executive sponsors.
• Drive adoption, engagement and value realisation across customer accounts.
• Develop and execute customer success plans aligned to business goals.
• Identify and mitigate customer risks before they affect retention.
• Lead business reviews focused on customer outcomes and success measures.
• Collaborate across Sales, Services, Product and Support teams.
• Support successful renewals and identify opportunities for account growth.

Skills

Customer Success

Account Management

Consulting

Professional Services

Stakeholder management

Cross-functional collaboration

EHS knowledge

Job description

Evotix Limited is hiring a Customer Success Manager to partner with mid-market and enterprise US customers, driving measurable outcomes from our EHS software. You’ll work with Sales, Professional Services, Support and Product to maximise value and foster long-term advocacy for the platform.

The role focuses on commercial awareness and consultative problem-solving to support renewals and uncover expansion opportunities, while aligning with customer goals and risk mitigation.