Cyber Risk CSM: Renewals, Adoption & Growth

BitSight Technologies; Boston (MA); On-site; USD 64,000 - 80,000; Full time

Job summary

Bitsight is seeking a customer success manager (CSM) in Boston to own the complete account lifecycle from post-sale through renewal and expansion. You will act as a trusted advisor, driving value realization, adoption, and measurable business impact with minimal supervision.

You will manage 50 Tier 3-4 engagements per quarter or 200+ accounts, shaping strategic plans and coordinating with sales for expansions, while monitoring health and churn risk and communicating ROI to key stakeholders.

Qualifications

• Strategic, long-term account planning aligned to customer goals and security maturity.
• Renewals, retention, and expansion outcomes ownership.
• Executive communication and posture tailored to security leaders.

Responsibilities

• Manage complete account lifecycle, renewals, retention, and expansion.
• Develop and execute strategic account plans aligned to customer objectives and use cases.
• Lead onboarding, adoption, and maturity phases to realize value.
• Conduct outcome-based reviews showing how Bitsight improves risk management.
• Build relationships with security leaders and executives to drive expansion.

Skills

Strategic thinking

Account management

Advanced platform knowledge

Industry awareness

Communication & collaboration

Data-driven execution

Education

Bachelor's degree

Certifications (CTPRP, CISSP, PMP) a plus

Job description

Bitsight is seeking a customer success manager (CSM) in Boston to own the complete account lifecycle from post-sale through renewal and expansion. You will act as a trusted advisor, driving value realization, adoption, and measurable business impact with minimal supervision.

You will manage 50 Tier 3-4 engagements per quarter or 200+ accounts, shaping strategic plans and coordinating with sales for expansions, while monitoring health and churn risk and communicating ROI to key stakeholders.