Strategic Customer Success Manager - Commercial Residential

Infinityy; United States; On-site; USD 85,000 - 110,000; Full time

Job summary

Infinityy is seeking a Customer Success Manager for Commercial Residential in the United States. You will manage relationships from contract signing through onboarding and retention, driving adoption, renewals, expansions, and upgrades while serving as the client’s day-to-day partner.

You will coordinate kickoff, train leasing and sales staff, and lead regular reviews to demonstrate value. You’ll collaborate with internal teams to optimize the platform and help clients achieve measurable results.

Qualifications

• 2–5 years in customer success or inside sales at a B2B SaaS company.
• Experience with multifamily, senior living, or student housing operators, or other multi-site customers.
• Strong project management and ability to train and present to diverse audiences.
• Fluency with a CRM and quick to learn new software.

Responsibilities

• Run a structured kickoff with each new client covering goals, metrics, stakeholders, timeline, and property rollout order.
• Coordinate tour content capture, integrations, and account configuration with internal teams and vendors.
• Train leasing and sales staff so communities use the platform confidently from day one.
• Hit a target time-to-launch for every new property.
• Monitor usage and outcomes by property and address adoption gaps promptly.
• Conduct regular check-ins and QBRs showing results against client goals.
• Collect wins and quotes for case studies in Marketing.
• Manage renewals with the Director of Sales and find expansions with the Sales team.

Skills

Customer success

Account management

Inside sales

CRM proficiency

Project management

Tools

Salesforce

MS Office

Job description

Infinityy is seeking a Customer Success Manager for Commercial Residential in the United States. You will manage relationships from contract signing through onboarding and retention, driving adoption, renewals, expansions, and upgrades while serving as the client’s day-to-day partner.

You will coordinate kickoff, train leasing and sales staff, and lead regular reviews to demonstrate value. You’ll collaborate with internal teams to optimize the platform and help clients achieve measurable results.