Customer Success Manager - CRE Growth & Adoption

SwiftConnect Inc.; United States; Vor Ort; USD 70.000 - 100.000; Vollzeit

Zusammenfassung

SwiftConnect Inc. is seeking a motivated Customer Success Manager to manage and grow a portfolio of commercial real estate accounts.

You will drive product adoption, renewals, and long-term satisfaction across owner portfolios and multi-site buildings, partnering with CRE stakeholders. You will be the primary liaison for property managers, asset managers, and partners, conducting regular on-site engagements when possible and coordinating with product, sales, and customer success teams to ensure

Qualifikationen

• 5+ years in account management, customer success, or business development in PropTech or SaaS.
• Proven track record managing enterprise or multi-site accounts.
• Strong relationship-building and communication skills.
• Knowledge of access control, digital credentials, or related technologies is a plus.

Aufgaben

• Manage and grow relationships with assigned base building accounts.
• Drive product adoption and expansion within Owner portfolios and individual buildings.
• Lead landlord renewal efforts and ensure timely renewals and high satisfaction.
• Build and maintain strong relationships with CRE partners, HID, Allegion, Wavelynx, Apple, and Google.
• Conduct 8–10 customer meetings per week, with a preference for in-person engagements and events.
• Maintain an up-to-date Salesforce pipeline and coordinate with product, sales, and customer success teams.

Kenntnisse

Account management

Customer success

Relationship-building

Travel availability

Salesforce (CRM)

Tools

Salesforce

Jobbeschreibung

SwiftConnect Inc. is seeking a motivated Customer Success Manager to manage and grow a portfolio of commercial real estate accounts.

You will drive product adoption, renewals, and long-term satisfaction across owner portfolios and multi-site buildings, partnering with CRE stakeholders. You will be the primary liaison for property managers, asset managers, and partners, conducting regular on-site engagements when possible and coordinating with product, sales, and customer success teams to ensure