Senior Enterprise Customer Success Manager - Remote

Zillow Group Inc.; United States; Remote; USD 54,000 - 91,000; Full time

Benefits offered by this job

Equity awards

Job summary

Zillow Group Inc. seeks a Senior Customer Success Manager to own long-term relationships with the company’s largest customers.

You will onboard, train, and launch customers, then act as trusted advisor to drive adoption, health, and retention across your book of business. You will coordinate onboarding and ongoing support across internal teams, manage up to 75 high‑value accounts, and lead Executive Business Reviews to set goals and drive value.

Qualifications

• Bachelor’s degree in a business-related field is required.
• 5+ years in account management or customer success with high-value portfolios.
• Proven ability to drive retention and meet health targets.
• Strong communication and problem-solving skills; adept with analytics.

Responsibilities

• Own onboarding for new strategic customers and drive successful launches.
• Lead executive business reviews and align on goals with customers.
• Monitor health signals, address risks, and drive renewal strategies.
• Coordinate cross-functional onboarding, configuration, and support.
• Drive adoption, engagement, and best-practice usage of Aryeo.

Skills

Account management

Customer success

Executive reviews

Health data analytics

Communication skills

Time management

Stakeholder management

Education

Bachelor's degree in Business/Marketing/Communications or related field

Tools

CRM software

Job description

Zillow Group Inc. seeks a Senior Customer Success Manager to own long-term relationships with the company’s largest customers.

You will onboard, train, and launch customers, then act as trusted advisor to drive adoption, health, and retention across your book of business. You will coordinate onboarding and ongoing support across internal teams, manage up to 75 high‑value accounts, and lead Executive Business Reviews to set goals and drive value.