Customer Success Representative

Infinity Management Group; Tampa (FL); On-site; USD 36,000 - 60,000; Full time

Benefits offered by this job

Mentorship & ongoing training

Supportive team culture

Clear advancement paths

Job summary

Infinity Management Group is seeking a dedicated Customer Success Representative to empower residential customers through informed home improvement choices and exceptional service.

You will work with clients to understand options, address concerns, and provide tailored recommendations while collaborating with field teams to ensure satisfaction and loyalty.

Qualifications

• Clear, concise communication in person and over the phone or email.
• Empathy-driven approach to customer concerns and questions.
• Ability to confidently guide customers through product options and decisions.
• Skilled at multitasking and managing competing priorities.

Responsibilities

• Guide residential customers through home improvement sales solutions with clarity and compassion, ensuring they feel secure and confident in their choices.
• Address questions and concerns with patience and expertise, turning worries into reassurance.
• Develop tailored recommendations based on customer needs, lifestyle, and property specifics through a sales consultation.
• Follow up proactively with customers to check service satisfaction and offer additional support as needed.
• Collaborate closely with field technicians, service teams, and fellow representatives to deliver seamless customer experiences.
• Keep detailed, accurate records of customer interactions, preferences, and service plans.
• Meet and exceed individual and team sales goals through genuine, needs-based selling.
• Participate actively in training and coaching sessions to enhance product knowledge and engagement skills.

Skills

Strong communication skills

Empathy and patience

Confidence to recommend solutions

Multitasking in fast-paced environment

Basic computer & CRM knowledge

Customer service/sales/hospitality exp

Tools

CRM software

Job description

Infinity Management Group was founded on the belief that sales should feel like a 5-star service and not just a transaction. In partnership with top-tier home improvement experts, we help educate customers on quality home improvement and construction services - all while providing our team entry points into rewarding professional pathways.

Our Customer Success Representatives serve as brand ambassadors, communicators, and community protectors. We don’t just sell solutions; we represent peace of mind. Our team prides itself on sales and account management done right, careers done better, and impact done daily.

What You’ll Be Doing

Help customers feel safe, supported, and empowered in this performance-based role. As a Customer Success Representative, you’ll turn home improvement solutions into peace of mind. You’ll work closely with clients to ensure they understand their options, feel heard, and receive top-tier service - all while growing your skills and making a genuine impact.

Your Job As A Customer Success Representative Will Involve:

• Guiding residential customers through home improvement sales solutions with clarity and compassion, ensuring they feel secure and confident in their choices
• Addressing questions and concerns with patience and expertise, transforming worries into reassurance
• Developing tailored recommendations based on customer needs, lifestyle, and property specifics through a sales consultation
• Following up proactively with customers to check on service satisfaction and offer additional support when needed
• Collaborating closely with field technicians, service teams, and fellow Customer Success Representatives to deliver seamless customer experiences
• Keeping detailed, accurate records of customer interactions, preferences, and service plans
• Meeting and exceeding individual and team sales goals through genuine, needs-based selling
• Actively participating in training and coaching sessions to enhance your product knowledge and customer engagement skills

What We Look For

The qualifications and skills we seek in a Customer Success Representative include:

• Strong communication skills: you listen as well as you speak
• Empathy and patience when dealing with customer concerns or fears
• Confidence to recommend solutions and guide customers through decisions
• Ability to multitask in a dynamic, fast-paced environment
• Basic computer and CRM knowledge
• Previous experience in customer service, sales, or hospitality is a plus - but not required
• Self-motivated mindset with a genuine passion for helping people

What You’ll Enjoy

Every Customer Success Representative should benefit from:

• Industry-leading training with mentorship and continuous learning opportunities
• Supportive team culture where your voice is heard and valued
• Opportunities for advancement into senior customer success or leadership roles