Senior Manager, Customer Success — Enterprise Growth

Spectrum; Chicago (IL); Remote; USD 71,000 - 183,000; Full time

Job summary

Spectrum's RapidScale division seeks a Senior Manager, Customer Success to lead a team delivering outcomes for complex enterprise customers in managed services and cloud environments. You will coordinate cross-functional delivery, coach senior professionals, drive renewal and expansion, and ensure executive-level sponsorship and measurable value realization across the portfolio.

You will partner across Sales, Delivery, Operations, Consulting, Support, and Engineering to align on strategy and

Qualifications

• Bachelor’s degree in a related field; 8+ years of experience in a related field preferred
• 3+ years in a management or leadership role
• Experience in Customer Success, Client Services, Account Management, Consulting, or related customer-facing function in B2B tech/services
• Proven ability to lead, coach, and develop customer-facing teams
• Proven ability to manage complex customer relationships, escalations, and competing priorities
• Strong executive communication and stakeholder management skills

Responsibilities

• Lead and develop a team of Customer Success professionals responsible for strategic and complex enterprise relationships
• Establish clear expectations and operating rhythms across the CS team
• Build team capability in outcome-based engagement, executive communication, value realization, risk management, and expansion
• Provide ongoing coaching and accountability for portfolio performance
• Foster a customer-first culture focused on measurable business outcomes
• Coordinate cross-functional teams to ensure aligned customer outcomes

Skills

Executive communication

Leadership

Customer success

Strategic thinking

Cross-functional collaboration

Relationship management

Education

Bachelor’s degree in related field

Job description

Spectrum's RapidScale division seeks a Senior Manager, Customer Success to lead a team delivering outcomes for complex enterprise customers in managed services and cloud environments. You will coordinate cross-functional delivery, coach senior professionals, drive renewal and expansion, and ensure executive-level sponsorship and measurable value realization across the portfolio.

You will partner across Sales, Delivery, Operations, Consulting, Support, and Engineering to align on strategy and