Strategic Customer Success Manager – Banking & Tech Growth

Agility Partners; Boston (MA); On-site; USD 90,000 - 150,000; Full time

Job summary

Agility Partners seeks a Customer Success Manager to steward strategic client relationships and ensure successful delivery of technology services. You will drive account growth through cross-sell opportunities and strong governance of engagements.

The role emphasizes collaboration with sales, delivery, and finance teams to align on outcomes, manage risks, and optimize contract performance while supporting long-term account success.

Qualifications

• Proven experience in customer success or account management with enterprise clients.
• Ability to develop strategic account plans and manage complex stakeholder networks.
• Strong communication, negotiation, and problem-solving skills.

Responsibilities

• Build trusted relationships with customer executives and procurement to drive satisfaction and growth.
• Oversee governance of contracts, SLAs, and renewals across services and solutions.
• Develop account plans, manage pipeline, and identify cross-sell and revenue opportunities.
• Coordinate delivery performance, budgets, and milestones to meet customer outcomes.

Skills

Customer success

Account management

Strategic account leadership

Relationship management

Job description

Agility Partners seeks a Customer Success Manager to steward strategic client relationships and ensure successful delivery of technology services. You will drive account growth through cross-sell opportunities and strong governance of engagements.

The role emphasizes collaboration with sales, delivery, and finance teams to align on outcomes, manage risks, and optimize contract performance while supporting long-term account success.