Senior Strategic Customer Success Manager - CLM & Growth

Remote; San Francisco (CA); Remote; USD 110,000 - 170,000; Full time

Job summary

Agiloft seeks a Strategic Customer Success Manager to oversee a portfolio of high-value customers with complex needs. You will be a trusted advisor, driving adoption, measuring value realization, and guiding retention and growth across cross-functional teams.

In this role you will partner with Account Managers to coordinate engagements, monitor health signals, and identify expansion opportunities, while navigating diverse stakeholder environments in a fast-paced, remote setting.

Qualifications

• 5+ years of experience in Customer Success, Account Management, Relationship Management, or a related customer-facing role within a SaaS or technology environment.
• Experience managing high-value, complex, or strategically important customer relationships.
• Experience supporting complex service engagements and working across multiple customer stakeholders, priorities, or use cases.

Responsibilities

• Serve as the primary Customer Success partner for a portfolio of high-value and strategically important customers.
• Build trusted relationships across complex customer organizations, including senior and executive stakeholders as appropriate.
• Develop a deep understanding of customer business objectives, priorities, success measures, and evolving needs.
• Translate customer goals into clear success plans and measurable outcomes supported by Agiloft.
• Conduct strategic customer engagements and Business Reviews to assess progress, demonstrate value, and align on priorities.

Job description

Agiloft seeks a Strategic Customer Success Manager to oversee a portfolio of high-value customers with complex needs. You will be a trusted advisor, driving adoption, measuring value realization, and guiding retention and growth across cross-functional teams.

In this role you will partner with Account Managers to coordinate engagements, monitor health signals, and identify expansion opportunities, while navigating diverse stakeholder environments in a fast-paced, remote setting.