Customer Success Manager (CSM)

Mathcoms LLC; San Antonio (TX); Ibrido; USD 65.000 - 95.000; Tempo pieno

Vantaggi offerti da questo lavoro

Career development

Exposure to AI-powered software

Collaborative team environment

Hybrid work in San Antonio

Descrizione del lavoro

Mathcoms LLC in San Antonio, TX is seeking a Customer Success Manager to manage customer relationships, drive onboarding, and support adoption of our AI-powered platform. You will serve as the primary contact for assigned accounts and partner with Sales, Engineering, and Product teams.

The ideal candidate has 3+ years in customer success or account management, excellent communication, and strong relationship skills. This role offers a hybrid work arrangement based in San Antonio.

Competenze

• Bachelor's degree or equivalent experience in a relevant field.
• 3+ years in Customer Success, Account Management or similar.
• Excellent written and verbal communication skills.
• Strong relationship management and problem-solving abilities.
• Experience with CRM platforms and customer management tools.
• Ability to work independently and with cross-functional teams.
• Experience in SaaS, software solutions, or telecommunications a plus.

Mansioni

• Develop and maintain strong relationships with customers and business partners.
• Serve as primary point of contact for assigned customer accounts.
• Manage customer onboarding, engagement, and ongoing support coordination.
• Monitor customer satisfaction and identify opportunities for improvement.
• Collaborate with Sales, Engineering, and Product teams to address customer needs.
• Support customer retention, account expansion, and service adoption.
• Identify opportunities for upselling and cross-selling company solutions.
• Maintain accurate customer records and provide regular performance updates.
• Coordinate customer meetings, follow-ups, and business reviews.

Conoscenze

Relationship management

Customer onboarding

Communication

Cross-functional collaboration

SaaS knowledge

Formazione

Bachelor's degree in Business Administration/Marketing/Information Technology or related field

Strumenti

CRM software

Descrizione del lavoro

San Antonio, TX, USA (Hybrid) Full-time JOB-0005

About the role

About Mathcoms

Mathcoms LLC is a growing technology and engineering company founded in 2019 and headquartered in San Antonio, Texas. We specialize in intelligent software platforms, AI-driven solutions, and telecommunications engineering services.

As we continue expanding our operations and introducing innovative solutions, including our MPMIQ® platform, we are seeking a motivated and customer-focused professional to join our growing team.

Position Overview

We are hiring a Customer Success Manager (CSM) to manage customer relationships, strengthen client engagement, and support business growth.

The ideal candidate is proactive, organized, and passionate about delivering exceptional customer experiences while building long-term business relationships.

Key Responsibilities

• Develop and maintain strong relationships with customers and business partners.
• Serve as the primary point of contact for assigned customer accounts.
• Manage customer onboarding, engagement, and ongoing support coordination.
• Monitor customer satisfaction and identify opportunities for improvement.
• Collaborate with Sales, Engineering, and Product teams to address customer needs.
• Support customer retention, account expansion, and service adoption.
• Identify opportunities for upselling and cross-selling company solutions.
• Maintain accurate customer records and provide regular performance updates.
• Coordinate customer meetings, follow-ups, and business reviews.

Qualifications

• Bachelor's degree in Business Administration, Marketing, Information Technology, or a related field, or equivalent experience.
• 3+ years of experience in Customer Success, Account Management, Customer Relations, or a similar position preferred.
• Excellent written and verbal communication skills.
• Strong relationship management and problem-solving abilities.
• Experience with CRM platforms and customer management tools.
• Ability to work independently and collaborate with cross-functional teams.
• Experience in SaaS, software solutions, or telecommunications is a plus.

What We Offer

• Opportunity to grow with an expanding technology company.
• Exposure to innovative AI-powered software and engineering solutions.
• Collaborative and professional working environment.
• Career development and advancement opportunities.
• Hybrid work arrangement based in San Antonio, Texas.

Mathcoms LLC is an equal opportunity employer. We welcome qualified applicants from diverse backgrounds and are committed to maintaining a professional and inclusive workplace.