Strategic Customer Success Manager — AI SaaS (Hybrid NY)

Revi Solutions Inc; New York (NY); Hybrid; USD 100,000 - 115,000; Full time

Job summary

Revi Solutions is seeking a Customer Success Manager in New York. You will own onboarding, adoption, retention, and renewal for a portfolio of 30–50 active accounts, building strong relationships with studio owners and business leaders to translate goals into measurable revenue outcomes.

This hybrid role offers day-one visibility, close collaboration with leadership, and a clear path to grow with a fast‑moving AI SaaS company.

Qualifications

• 3+ years of Customer Success or Account Management experience in SaaS/tech
• Experience managing a portfolio of customer accounts
• Strong communication and relationship-building skills
• Experience with onboarding, implementation, adoption, retention, or renewal workflows
• Excellent organizational and prioritization skills
• High ownership mentality with follow-through

Responsibilities

• Own a portfolio of approximately 30–50 active customer accounts and build strong relationships with studio owners, operators, and business leaders
• Serve as the primary strategic point of contact for your customers and translate goals into measurable business results
• Drive adoption, engagement, retention, and renewal outcomes
• Own the customer journey from post-sale handoff through successful launch and activation
• Monitor account health and identify churn risks, leading strategic reviews and growth opportunities

Skills

Portfolio management

Relationship building

Communication

Onboarding & adoption

Account management

Retention & renewal

Job description

Revi Solutions is seeking a Customer Success Manager in New York. You will own onboarding, adoption, retention, and renewal for a portfolio of 30–50 active accounts, building strong relationships with studio owners and business leaders to translate goals into measurable revenue outcomes.

This hybrid role offers day-one visibility, close collaboration with leadership, and a clear path to grow with a fast‑moving AI SaaS company.